Ann L. Friederich Email & Phone Number

Providing analysis, design, testing, troubleshooting, and implementation of information systems for Web and mobile healthcare applications.

Oldsmar, Fl

Performed quality assurance testing, troubleshooting, and analysis on Transcendent's mobile application, serving two verticals. Transcendent's software enables hospitality customers to master management of their assets and perform preventative facilities maintenance; while also allowing telecommunications customers to manage, move, and track inventory items along the supply chain.

Pinellas County, Fl

Provided medical management and patient advocacy, estate planning assistance, medical and financial document organization, home-economics facilitation, technical support, and decision assistance.Patient Advocacy Services: Appointment management, transport, and visit note scribe; SNF/hospital companion (overnight, as necessary); as-needed pet care; in-home medication adherence management; prescription pick-up.Estate Planning Assistance: Prepping clients with tools and info they should address and gather before visiting a lawyer to make things official.Document Organization: Consolidation and compilation of medical, financial, and legal materials into easy-access electronic files and 'on-the-go' paper formats.Digital Optimization: On-line account and password management, organization, and clean-up.Home Economics Facilitation: Schedule and oversee service appointments; maintain all vendor service agreements; bill pay; technology and device management; ensure clients' homes look 'lived-in' while they are away; maintain autos; procure cleaning services.Discernment: Help clients with research, education, and decision-making on complex concepts, goods, services, medical, and legal matters.Communication: Keep clients' loved ones informed of their status and well-being.

Largo, Florida, United States

Contract role through TEKsystems in Tampa, FL.Implemented the newly-adopted IT change management (ITCM) process, covering IT system changes and exceptions concerning FDA transparency. Performed administrative and technical writing documentation tasks to support ITCM efforts. Provided daily guidance to the internal user community throughout the lifecycle of their initiative. Assisted management with ITCM SOP revisions for clarity and streamlining of the process.

St. Petersburg, Fl

JSA Healthcare > HealthCare Partners > DaVita Medical GroupIT Business Analyst (6/12 – 6/16): Analyzed and vetted software requests for validity, resources, priority, and probability—to determine best approach to yield a solution. Full-scope SDLC project manager. Implemented special projects that included data mapping; process creation; documentation; identifying data-pull triggers; job scheduling; training; secure sending; and communicating monthly job specs to clinical and technical project teams. Later transitioned projects to junior team members.IT Technical Writer (6/09 – 6/12): Delivered documentation; SOPs/processes; training guides; user manuals; software specifications; manual test procedures for QA; trouble-shooting protocols; release notes; outage/maintenance alerts; Intranet content; GUI messaging.IT Software QA Analyst (6/06 – 6/09): Performed QA software testing on and provided training for proprietary software, Intranet, and ad hoc IT projects. Served as ‘go-to’ for Help Desk ticket escalation to trouble-shoot all legacy, proprietary software products.

Tampa, Fl

Search engine marketing/optimization; daily pay-per-click budget reporting and compilation of month-end client reports; uploaded products to shopping engines; wrote/proofread/edited Web copy and online ads; managed link-building campaign and on-line media buying.

St. Petersburg, Fl

Managed national trade show program; handled all planning and logistics; worked with branch locations and show vendors to ensure properties, goods, and services were showcased as designed; traveled for on-site facilitation. Community relations liaison by initiating and leading community relations projects for employee participation. Maintained Printer Division product offering on Website and internal documents; assisted sales representatives with product specifications, features, and pricing; prepared marketing bulletins announcing new and discontinued products, product promotions, resources and tools, and training opportunities. Planned ‘road shows’ for two growing initiatives to deliver their messages to field offices across the country; included development of itinerary, remote show coordination, all shipping/logistics, and travel for on-site facilitation.

St. Petersburg, Fl & Remote

EDiX Corporation > IDX Systems CorporationOrganized planning and logistics of conventions (HIMSS) and trade shows (MTIA) to ensure a consistent message and presence in the arena of medical transcription outsourcing; including travel and shipping particulars. Facilitated the planning of corporate social events in conjunction with conventions (AHIMA), from start to finish. Advertising agency liaison coordinating convention-related collateral and print ads, Website design, and on-going video projects. Managed video production projects from concept to completion, including script writing and producing. Supervised/managed Website development, content, and updates. Wrote, edited, and proofread internal and external communication pieces. Planned, scheduled, edited, and proofread newsletter, as well as coordinated with copywriting, print, and direct-mail vendors. Premium and collateral fulfillment; trade show and convention logistics (supporting both Sales and HR efforts), and corporate event planning.

St. Petersburg, Fl

Higman Healthcare > Allegiance Healthcare > Cardinal Health Coordinated copywriting, print, and direct-mail vendors; maintained direct-mail marketing database, prepared mail merge files, and facilitated all mass-mailing efforts (planning, layout, scheduling, desktop publishing, editing/proofing, and fulfillment matters). Prepared and analyzed client-supplied, raw data to yield clear and concise charts and graphs to pair with a formal, written report, upon which recommendations could be made. Researched and extracted information from a multitude of resources to organize, coordinate, and prepare RFP responses to provide consulting services to healthcare facilities. Multi-tasking ability included corresponding with field consultants, writing, editing, proofreading, meeting strict deadlines, and maintaining databases.

Largo, Fl

Desktop publishing, layout, and design; overall office organization; cataloguing of multi-media materials; audio/video duplication; digital video editing; producing/handling of commercial and infomercial special accounts for broadcast.