Anoja Vigneswaran Email & Phone Number

- Delivered onboarding experiences for 600+ employees and demonstrated superior presentation skills by consistently achieving satisfaction rates over 90% for my presentation style- Customized professional development learning initiatives and product enablement sessions for 800+ employees, in diverse roles and departments.- Demonstrated exceptional multitasking by customizing a Resilience Skills workshop in just 1 day that aligned precisely with provided leadership objectives. I then… Show more - Delivered onboarding experiences for 600+ employees and demonstrated superior presentation skills by consistently achieving satisfaction rates over 90% for my presentation style- Customized professional development learning initiatives and product enablement sessions for 800+ employees, in diverse roles and departments.- Demonstrated exceptional multitasking by customizing a Resilience Skills workshop in just 1 day that aligned precisely with provided leadership objectives. I then facilitated this workshop at an internal conference for over 400 managers and c-suite executives, sparking a remarkable 10% surge in workshop requests for my team.- Collaborated with subject matter experts acorss 6 global teams to ensure accuracy and depth of training content related to product + company knowledge - Enhanced employee-centric learning solutions through multiple practices such as scripted and discussion-based methods, social and micro learning, and blended learning environments. Show less

In addition to the responsibilities of a JSA, I - Nurtured the development of Junior Support Advisors, offering mentorship in delivering exceptional customer service and thriving in a corporate setting.- Demonstrated B2B sales expertise by initiating growth conversations with business owners to propose in-house funding solutions based on their needs, resulting in $37,000 in accepted funding offers.- Crafted and delivered targeted digital software training workshops, empowering… Show more In addition to the responsibilities of a JSA, I - Nurtured the development of Junior Support Advisors, offering mentorship in delivering exceptional customer service and thriving in a corporate setting.- Demonstrated B2B sales expertise by initiating growth conversations with business owners to propose in-house funding solutions based on their needs, resulting in $37,000 in accepted funding offers.- Crafted and delivered targeted digital software training workshops, empowering underrepresented entrepreneurs through initiatives like the UPS Women's Export Academy and the Coralus Venture program. Show less

A 9-month program comprising three sequential 3-month contracts, each demanding progressive knowledge accumulation before ascending to the full-fledged Support Advisor role.- Orchestrated seamless cross-functional collaboration to assist Shopify Merchants through chat, email, and phone interactions.- Resolved intricate technical challenges while proactively sparking growth discussions with Merchants, ensuring every interaction delivered added value- Collaborated with team… Show more A 9-month program comprising three sequential 3-month contracts, each demanding progressive knowledge accumulation before ascending to the full-fledged Support Advisor role.- Orchestrated seamless cross-functional collaboration to assist Shopify Merchants through chat, email, and phone interactions.- Resolved intricate technical challenges while proactively sparking growth discussions with Merchants, ensuring every interaction delivered added value- Collaborated with team leadership to define a comprehensive set of values and operational standards. This initiative fostered a collaborative problem-solving approach, elevated customer service delivery, cultivated trust amongst colleagues, and facilitated seamless onboarding of new team members.- Achievement: Earning the spotlight for having one of my Merchant interactions inducted to the "Celebration Library" - an exclusive compilation of tickets boasting a perfect QA score of 100, serving as an example of excellent customer service for fellow Support Advisors. Show less

Calgary, Alberta, Canada

- Developed and implemented training curricula that streamlined complex data entry, heavy equipment operation, pre-field planning, and CRM usage, resulting in a 10% improvement in communication effectiveness among field technicians.- Achieved a 15% boost in knowledge retention by collaborating with cross-functional teams to identify knowledge gaps and areas of improvement.- Led knowledge-sharing workshops to improve field technicians' soft skills. Some topics covered were effective… Show more - Developed and implemented training curricula that streamlined complex data entry, heavy equipment operation, pre-field planning, and CRM usage, resulting in a 10% improvement in communication effectiveness among field technicians.- Achieved a 15% boost in knowledge retention by collaborating with cross-functional teams to identify knowledge gaps and areas of improvement.- Led knowledge-sharing workshops to improve field technicians' soft skills. Some topics covered were effective communication, conflict resolution, teamwork, etc. fostering a culture of knowledge exchange and continuous learning.- Introduced regular content audits to ensure accuracy and relevance of knowledge resources, resulting in an up-to-date and reliable repository.- Formulated metadata tagging and categorization systems, enhancing the discoverability of knowledge resources while on field Show less

Toronto, Ontario, Canada

Promoted to Keyholder after only 5 months in Sales Assosciate role.- Boosted sales revenue by 10% through implementation of preferred customer sales- Consistently achieved $1000 in weekly sales, exceeding targets and driving overall revenue growth.- Monitored and improved sales associates' performance by 25% within four months.- Supervised and coached a team of sales associates, providing guidance on customer service, product knowledge, and sales techniques amongst other… Show more Promoted to Keyholder after only 5 months in Sales Assosciate role.- Boosted sales revenue by 10% through implementation of preferred customer sales- Consistently achieved $1000 in weekly sales, exceeding targets and driving overall revenue growth.- Monitored and improved sales associates' performance by 25% within four months.- Supervised and coached a team of sales associates, providing guidance on customer service, product knowledge, and sales techniques amongst other soft skills required for the retail environment- Managed inventory control, ensuring accurate stock levels and timely replenishment to prevent out-of-stock situations.- Operated point-of-sale systems with precision, processing transactions and handling cash, credit, and mobile payments.- Assumed responsibility for opening and closing the store, ensuring adherence to security protocols and proper cash handling procedures. Show less

Toronto, Ontario, Canada

- Delivered exceptional customer service, consistently exceeding sales targets by 15% through effective product knowledge and rapport building.- Assisted customers in product selection, addressing inquiries and providing tailored recommendations to meet their needs.- Maintained a visually appealing store environment through merchandising, restocking, and creating eye-catching displays.