Anoja S. Email & Phone Number

Auckland, New Zealand

• Delivered excellent customer service, managing parent inquiries and concerns with empathy and efficiency. • Strengthened Staff relations in education. Worked closely with senior management to resolve employee relations issues. Improved staff retention by 15% by creating an onboarding program tailored to the demands of an educational setting, covering behavior management, NZ school compliance, and communication skills. • Ensured compliance and training. Implemented training on NZ employment law and education sector standards, enhancing staff understanding of compliance and reducing policy-related issues. • Streamlined onboarding. Supported the HR department by handling recruitment and employee relation. Revised onboarding for new staff in educational roles, reducing onboarding time by 20% and improving alignment with institution’s policies & culture.• Led initiatives to enhance parent account management and customer service processes, ensuring prompt responses to queries. • Implemented a streamlined process for managing inquiries, reducing response times by 20%. • Introduced efficient data entry systems, improving record accuracy and customer satisfaction.

India & Singapore

Maintained communication with stakeholders, analysed customer data using Excel and Tableau, and presented the insights in team resulting in increased sales by 12%. • Took initiative to collaborate with cross-functional teams to streamline operations, cutting costs by 15% across a major project. • Developed and presented recommendations to management, driving decisions that boosted efficiency by 20%.

India

• Led the development and implementation of project plans, working with diverse stakeholders to ensure successful delivery. • Managed budgeting and financial oversight for multiple client projects, ensuring alignment with business objectives and foreseeing risks. • Supported the implementation of a new workflow system that reduced project completion time by 18%. • Tracked project metrics, improving reporting accuracy by 25%.

India

o Coordinated multiple projects from initiation to closure, ensuring adherence to timelines. o Ensured compliance with legal and institutional policies, contributing to streamlined processes and improved efficiencies by 50%. o Handled sensitive student and staff information, maintaining confidentiality in line with organizational policies. o Acted as a liaison between academic departments and administration to ensure alignment with project goals. o Supported the management of academic projects, including budgeting, stakeholder engagement, and delivery of project timelines. o Responsibly conducted staff development initiatives and maintained employee records, discreetly handling sensitive information.o Improved the enrolment process for new students, cutting processing times by 25% and creating a more seamless experience for families. o Managed parent accounts with precision, ensuring timely payments and accurate recordkeeping, which resulted in a 15% improvement in financial management. o Supported the management of academic projects, ensuring alignment with institutional goals and stakeholder expectations.

India

- Adapted teaching content to accommodate diverse learning levels, ensuring accessibility for all students. - Delivered exam-focused instruction, resulting in the highest-scoring students in the school’s history. - Edited student articles for the school's newsletters and annual magazines: https://www.oxfordtvm.com/newsletter/- Emphasized the importance of character education and instill values like respect, responsibility, and empathy in my students. - Coordinated extracurricular activities, such as exhibitions, interschool meets, debate clubs and literary events, to further enhance holistic development.

Trivandrum, Kerala, India

- Created an inclusive and stimulating learning environment where students are encouraged to express themselves, think critically, and develop their language skills to the fullest extent. - Employed various teaching methods, technology integration, and differentiated instruction to cater to the diverse needs of my students, ensuring that each one achieves their full potential. Updated knowledge and skills by participating in various training sessions by CBSE and NCERT.

India

o Developed and implemented employee engagement programs, boosting satisfaction by 10% and reducing turnover rates. o Managed payroll operations with a 98% accuracy rate, ensuring timely and accurate payments and improving employee trust and morale. o Revamped the onboarding process, reducing onboarding time by 15% and enhancing the new hire experience.

India

o Established a new filing system for project documents, increasing accessibility and reducing retrieval time by 30%. o Coordinated communication between departments, ensuring stakeholders were informed of project progress, which contributed to the timely completion of projects. o Assisted in preparing financial reports, ensuring accuracy and compliance with company policies.

India

o Drive the execution and distribution of subcontracts, change orders, purchase orders.o Responsible for administrative functions such as word processing for Project Managers on correspondence and project paperwork. o Review project requirements and prepare internal questions / other items for discussion / clarification in client kickoff.o Support client/project security / background check process.

India

o Developed and executed PR strategies to enhance the hospital’s public image, resulting in a 15% increase in patient inquiries. o Managed HR functions, including recruitment and payroll, ensuring smooth operations and contributing to a more organized workplace. o Implemented a new system for handling patient complaints and inquiries, reducing response times by 20% and improving patient satisfaction.

India

o Developed and implemented HR policies that improved compliance and employee satisfaction, leading to a more structured and efficient work environment. o Designed and delivered training programs that increased employee productivity by 15%, ensuring staff were well-equipped to meet company goals. o Provided strategic business management advice that led to a 10% increase in client acquisition and retention, supporting company growth.

India

Developed courses and designed various tests for students, administered educational programs and carried out work as per requirement.

Trivandrum, Kerala, India

Administered educational programs and carried out work as per requirement.

Master Of Information Technology Project Management [Honours (First Class)], Engineering, Computer And Mathematical Sciences

Design, implement and manage agile software development projects. Project management skills in agile organization concepts, team.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General, A

Bachelor Of Education - Bed, English/Language Arts Teacher Education

Bachelor Of Arts - Ba, Communicative English

Masters In English Language And Literature, English Language And Literature

Masters Of Education, English/Language Arts Teacher Education, B+

English Education as Core Course and Test Construction and Evaluation as Complementary Elective Course