Anoop Kumar Singh Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Project Manager / NPD /B2B / New technology development / PRODUCT/ Revenue / CLM and capability management in the framework of end to end Marketing solutioning in Enterprise postpaid marketing Domain nationally.

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

• Revenue Planning and Marketing Operations and managing almost 250 Crs per month and running the 2nd largest Telecom Circle .• Marketing Campaign Excecution/ Measurement /ideation /Deployement and Result orientation.• Managing the Customers Life Cycle ManagementAcquitition/ Customer enagement and experience and Retention Marketing activities.• Segment Creation/ Campaign/Conversion/measurememt and Performance Evaluation.•Analytics /insight and competition benchmarking and… Show more • Revenue Planning and Marketing Operations and managing almost 250 Crs per month and running the 2nd largest Telecom Circle .• Marketing Campaign Excecution/ Measurement /ideation /Deployement and Result orientation.• Managing the Customers Life Cycle ManagementAcquitition/ Customer enagement and experience and Retention Marketing activities.• Segment Creation/ Campaign/Conversion/measurememt and Performance Evaluation.•Analytics /insight and competition benchmarking and research programmes to action and innovate new deployement to deliver revenue and customer experience .• Product positioning on Web/App/Third Party and complete 360 degree stiching of thoughts and strategy.• Managing the Outbound Center/ Upselling /Rtentions and inbound upselling Programme.• Expertise on SAS/DB2/Access/excel/Powepoint/Minitab in Campaign tool.• Innovations/Automations/Project deployement• Experience in Machine Learning for Data extraction and Customer Intervention.• Cross functional team liaison for deployement of all Product/Automation and innovation projects with alignment of Vendors for Platforms and CRM.• Experience in creating Posters /Danglers/One Pagers/ Digital product Catalogue and GTM for various Campaign to drive Revenue.• Web Portal and Online Marketing and Updation and Promotions and Digital Marketing and updation of Product Catalogue.• Customers Engagement /Segmentation/ Communication efficiency.• Channel Engagement/Model scheme /Payout and roll out of Incentives of almoat 3.5 Crs monthly• Loyalty programs and implementations• Segmentation and Customised customer Offering.. Retail sales and product upselling programmes for company own showrooms . Show less

Gurgaon, India

•High Value customers Retentions Programme Nationally.•Developing strategies for Overall Customers Retentions and Engagement Programmes.•Customers Life Cycle Management for both prepaid and postpaid Subscribers(Welcome Call,Bill Explanation,Welcome Letter and communication Planning.•UCC Complaints as per TRAI Compliance.•TRAI Regulatory retaled implementation –CSD SPOC for Process Related changes to CSD Operations.•Process complaince and Implementation Accross… Show more •High Value customers Retentions Programme Nationally.•Developing strategies for Overall Customers Retentions and Engagement Programmes.•Customers Life Cycle Management for both prepaid and postpaid Subscribers(Welcome Call,Bill Explanation,Welcome Letter and communication Planning.•UCC Complaints as per TRAI Compliance.•TRAI Regulatory retaled implementation –CSD SPOC for Process Related changes to CSD Operations.•Process complaince and Implementation Accross Circles.•Communications and Promotional Strategy for Circles.•Capacity Planning and OBD Management for Circles.•Vendor Management operationally and Payout as well as Agreement and Clauses.•Cost Control in terms of Budgeting of Service operations Expenses.•Revenue enhancement Programmes•MNP Port Out and MNP Port in Health check and Engagement Programme•National SPOC for MNP Changes and implementation on ground.•Organizing service Camps for Customer Service, Melas and Brand Visibility.•Zero Usage Management.•Voluntary and involuntary Postpaid Retentions and feild Strategy•Developing Posters, Standies for Retail Outlets.•Churn Management-Number Deletion and Reporting.•Outbound and Inbound Call center Operations.•Vas Up selling of Packs through Outbound.•VLR Management for ZU Customers.NREC to REC Conversion•Static IVRs Up selling and Product related Updataions. •Subscriber Base Number and churn Reconciliation•U&R Programmes for Low Usage Bucket (0-30 Days ZU).•Videocon D2H Movie Pack Upselling. Show less

Ahmedabad Area, India

•High Value (TOP 3%) Customer usage and revenue.•VLR Management.•Zero Usage Management.•Churn Management-Number Deletion and Reporting.•SMP Management for ZU Customers.NREC to REC Conversion•CLM Management(Entire Lifecycle Management)•SAS Usage for Database Promotions.•Vas Product Promotions and Conversions and Penetrations.•Voice, Data, Text and Subscription Revenue.•Static IVRs Up selling and Product related Updataions.•New Product Development and… Show more •High Value (TOP 3%) Customer usage and revenue.•VLR Management.•Zero Usage Management.•Churn Management-Number Deletion and Reporting.•SMP Management for ZU Customers.NREC to REC Conversion•CLM Management(Entire Lifecycle Management)•SAS Usage for Database Promotions.•Vas Product Promotions and Conversions and Penetrations.•Voice, Data, Text and Subscription Revenue.•Static IVRs Up selling and Product related Updataions.•New Product Development and Testing and Complete Close looping.•Product Related Complaint Closure.•Promotion management through Various Promotional tools.•SMS Communications management and conversion of products and Actioning based on the conversions. •Creative’s creation of Danglers, Posters and Standees and printing with Brand Proposition of Docomo.•OBD and Capacity management (In terms of E1s) and conversion of products and Actioning based on the conversions.•Vendor Management (Ex. On mobile, Wi- Fi & Phonytunes, Bournjiorno, One -97 etc.). •E mailers for DATA Customers-Artwork Preparation and Promotions•Outbound Upselling CRBT and DATA Pack up selling through Call center and agency.•DND Compliance and Entire close looping.•Communications and Scripting of All Promotional Campaigns. Show less

Ahmedabad Area, India

•Prepaid and VAS Usage management. •Promotion Management of Prepaid customers.•Grace, Churn and Low Usage Management.•Prepaid Customer Life Cycle Management.•Low Usage Customers Management in terms of their MOUs, ARPU and MO Charge, SMS Usage.•VLR Based Promotional Management of Prepaid Customers.•Vendor Management (Ex. Onmobile, Celebrum, Netxel, One-97, Hungama etc.)•Vas Data analysis of Prepaid and Postpaid Customers and Action Implementation.•Autodailer and… Show more •Prepaid and VAS Usage management. •Promotion Management of Prepaid customers.•Grace, Churn and Low Usage Management.•Prepaid Customer Life Cycle Management.•Low Usage Customers Management in terms of their MOUs, ARPU and MO Charge, SMS Usage.•VLR Based Promotional Management of Prepaid Customers.•Vendor Management (Ex. Onmobile, Celebrum, Netxel, One-97, Hungama etc.)•Vas Data analysis of Prepaid and Postpaid Customers and Action Implementation.•Autodailer and SMS Management and Effective Promotion to Prepaid Customers and Postpaid Customers. •Pre Information to Customers for deduction of VAS Products. (Service Fee Deduction).•Zero Usage Customers Management in terms of their MOUs, ARPU and MO Charge, SMS Usage.•Static IVR-Dial 300 .•Budgeting Exercise for SDQ and Monitoring across the Year.•Monitoring the CSAT Scores for Circle.•Monitoring the KPIs of CSD in terms of Cost and effectiveness.•PCO Retentions •FCT Retrieval Show less

Gandhinagar, Gujarat

¨ Branch Banking Operations -Responsible for acquiring new business-Servicing and deepening of the existing client base-Financial Planning Services (Mutual Fund , Insurance)-Loans (Housing / Personal / Education)-Acquiring & Servicing of NRI Customers-ATM , Customer Queries , Document Processing-Monitoring of Operational activities at Branch.-Selling of All Banking Products.

Msc, Statistics

High education with Postgraduate Degree ( MSc) in Statistics from M.S University ,Baroda from Batch 2001-03 as a Regular Course

Master Of Business Administration (Mba), Finance, General

Activities and Societies: MSc High Education with having Post Graduate Degree (MBA-Finance) in 2003-05 as a Regular Course

Bsc, Statistics

Having a Honours Degree ( BSc -Statistics) in Batch of 1999-2001 as a Regular Course.

Hsc, Physics,Chemistry And Maths

Ssc