Anoop Aravindakshan Email & Phone Number

Masqaţ, Oman

Oman

Leads Service Center department operations of Omasco Electronics. My responsibilities include:• Target fixing, Revenue generation, Optimizing profits by controlling costs. Monitor Commercial operations such as Pettycash, Accounting and posting, Banking, Credit control, vendor invoice verification, reconciliation. Human resources planning, and hiring, training and developing new employees. Identify and recruit skilled professional in line with the Budget.• Provide leadership and direction to all workforce for the operations of main Service Center and Branches.• Design, establish and update departments SOP’s, addressing operational gaps and mitigating risks Ensure compliance to all operational guidelines, procedures and processes. • Conduct meetings and discuss with Line Managers to ensure compliance of turnaround time on Job closure. Identify the challenges if any and take appropriate immediate resolution for the attainment of goals.• Monitor functions of Spare Parts Team members to ensure Store operations such as Planning, ordering, procuring, stocking, binning, Invoicing and delivery. Ensure Revenue generation, debtors collection, Claims to Principals, recovery and accounting. • Guide the Customer Care operations. Extend support for the complaints escalated to legal and Consumer Protection authorities • Monitor Support team’s functions providing operational support and coaching wherever required. Vetting the agreement of Suppliers, Customers and Sublets.• Enhance relationship with all major suppliers such as Panasonic, Hisense and Aftron through regular meetings. Act as point of contact for department.• Conduct mid-year and yearly performance reviews judiciously. Conduct training on need basis for employee development and brand awareness.• Conducts field visits across the Dealers to maintain a high level of rapport with key stakeholders and reinforce Company’s commitment to customer service.

Muscat Governorate, Oman

Responsible for Electronic Project divisions Commercial operations and projects coordinationProject Management and Project Accounting:• Project departments Financial and commercial support including Receivables and payables management.• Track and monitor the project WIP's, reserves, surpluses and statuses. • Managing Vendor accounts. Comparison, quote finalization, purchase order, payment, reconciliation. • Inventory analysis of various projects. Equipment forecast (PSI) for the ordering of required stocks ensuring adequate stocking and minimal stock provisions.Customer Service:• Oversee the operations of Service department and Branches for the smooth operations.• Resolve the escalated Service complaints amicably.Sales and Distribution:• Prepare sales orders (SO's), and Invoicing for retail/wholesale. Material pricing.• Managerial review of debtor’s provisions. Identify the high-risk category and focus for timely collection.• Generation of MIS reports such as Dashboard Sales reports, Provision on debtors.Material Management:• Material creation, PO and Delivery order preparation, In transit clearance, Allocate and Team for Stock count.• Conduct spot checks audit and Stock count at regular intervals at Showrooms and Stores • Generation and comparison of Stock age and provision report. Periodical visit to various Branches for to check the operational improvements. Preparation of Branch visit reports. Supervise customer satisfaction surveys conducted at Facilities and ensures timely submission to top management.

Muscat Governorate, Oman

Company Profile : Saud Bahwan Group is one of the most renowned business houses in Oman. The Group has created a range of market leaders across diverse businesses, with Toyota, Lexus, Daihatsu, Ford, Kia, MAN, Yokohama, Komatsu. Responsible for all functions of Customer Service department of the Company. • Overall management of Customer Care section, which is under the direct supervision of Chairman and coordination of the activities of national and expat team.• Enhance customer confidence by timely recording and resolving escalated complaints. Ensure turnaround time does not exceed the company standards in CRM platforms.• Liaise with respective department Managers and branch Managers for the resolution of escalated complaints. • Periodical visit to various Branches for to check the operational improvements. Preparation of Branch visit reports. Supervise customer satisfaction surveys conducted at Facilities and ensures timely submission to top management.

Gujarat, India

Company Profile : - MRF ltd is India’s No. 1 Truck as well as non truck tyre manufacturer along with a presence in paints & coats, toys, motorsports and cricket training. It has 8 Tyre factories, 180 Sales offices in india and holds presence in 65 countries. Responsible (Gujarat, India) Branch Operations. Lead and manage the office operations. Major responsibilities include:• Dealer Invoicing, Accounting receipts & payments, Bank Reconciliation, Goods Reconciliation and periodic report submission to Head office on entire Branch accounts.• Lead Depot, Warehouse and contract staff. Stock planning, ordering, procuring and GRN. Coordinate and monitor Supply chain operations, periodic Stock count, Freight payments and physical stock check. Responsible for entire Branch operations.• Smooth dealing with suppliers, dealers, and customer’s to achieve profitable deals. Investigate and resolve dealers, customers and or suppliers issues as and when required.

Kerala, India

Company Profile :Sitaram Ayurveda Pharmacy Ltd. Is an ISO: 9000-2001 Certified company engaged in the production of various Ayurvedic medicines. With 400+ employees, it has 1 Factory in Kerala, 4 Branches and many Sales outlets throughout IndiaResponsible for the smooth operations of Accounts division through smooth relationship with Suppliers, Banks and stringent control over operations.• Bank account management, financial correspondence, Bank reconciliation. Management of Suppliers• Branch visits for auditing, Branch account reconciliation with head office ledger. Preparation and submission of Variance reports to Head of accounts• Accountable for activities of Sales tax, Excise duty, Income tax, Financial reports, Provident Fund and ESI related functions of the company.

Bachelor'S Degree, Business/Commerce, General

Master Of Business Administration - Mba, Accounting And Finance

Diploma In Computer Applications, Ms Office, Tally

Certificate Course In Computer Applications And Tally, Ms Office

Activities and Societies: MS office and Accounting Software-Tally

Master Of Business Administration - Mba, Business Administration And Management, General