As an Advisory Services Principal Consultant my primary goal is to partner with our clients through facilitating organizational assessments and help them to identify new opportunities for transformation and modernization of IT. Additional responsibilities include:• Collaborating with our Sales and Services teams to assess, qualify, and scope Advisory Services opportunities around IT Service Management, IT Operations, Infrastructure Architecture, Application Lifecycle, and IT Security.• Assessing and analyzing IT organizational maturity/adoption around technology, skills & resources, process, governance, regulatory compliance, financial practices, and architecture.• Developing and defining long-term, strategic road maps objectives to help modernize and transform IT services along with tactical action items to bring these objectives to life. • Providing training and guidance on organizational best practices related to ITILv4 framework and practice development.• Establishing a strong rapport with clients and managing engagement communications with management and other stakeholders.• Coaching and guiding clients to identify opportunities for process optimization and IT service standardization by helping them establish foundational practices to support business needs and objectives.

As a ServiceNow Engagement Manager my primary responsibilities are facilitating the successful implementation of the ServiceNow platform and managing the work effort for the engagement team. Additional responsibilities include:• Collaborating with our Sales and Services teams to assess, qualify, and scope ServiceNow implementation opportunities around ITSM, ITOM, ITBM, DevOps, SecOps, and GRC.• Managing the full software development life cycle of the ServiceNow platform implementation process, from workshops and design through delivery and training.• Leading engagement teams through the process of defining organizational use cases, analyzing client processes and workflows, identifying process deficiencies, and ensuring the successful delivery and outcomes of the ServiceNow implementation.• Using the Agile framework, developing stories and acceptance criteria that meet defined use cases and client requirements.• Establishing a strong rapport with clients and managing engagement communications with management and other stakeholders.• Improving ServiceNow platform value through identifying new use cases that would drive greater organizational benefit to meet business objectives.

As a Presales Infrastructure Engineer, I was responsible for supporting the Rolta Advizex Sales Organization in both technical requirements gathering and infrastructure solution design. As an infrastructure generalist, this included supporting products in storage, networking, security, server/compute, virtualization, data protection and recovery, IT service management, monitoring, configuration management, and cloud platforms (Azure, Google Cloud, Oracle Cloud, Amazon Web Services).

Providing technical consulting and advisory services to small businesses in the greater Columbus, Ohio area. Our focus is designing, implementing, and supporting small business applications and infrastructure solutions while ensuring the highest standards in resilience and security for our customers. We bring over 15 years of experience in application and infrastructure engineering and understand the needs and concerns that customers face in a data security conscious world.

As a professional services Advisory Solutions Engineer, my primary focus was delivering technically sound, failure resilient, and operationally supportable infrastructure solutions that met the requirements of both business partners and clients. Responsibilities included:• Collaborating with solution architects to translate business scope and requirements documents• Documenting and diagramming the technical solution• Building-out and configuring all supporting infrastructure• Serving as project technical lead to ensure projects are delivered in a quality and timely mannerAdditional responsibilities included partnering with various technical teams including application development and support, network and storage engineering, project management, and security/compliance.

Primary responsibilities include setting technical direction and serving as functional point of contact for the Microsoft space at DSW. Additional responsibilities include designing and implementing solutions such as Exchange 2010, Active Directory Domain Services (ADDS), Domain Name System infrastructure (DNS), SQL Server and Databases, Windows Server 2003/2008/2012, System Center 2012 (SCOM/SCCM/SCORCH), and other services across the enterprise.• Providing leadership and direction for all Microsoft technologies• Mentoring Level II and III System Engineers and providing guidance to Level I System Engineers.• Priority incident coordination and management for Enterprise Systems• Managing release management processes and coordinating across all IT functional areas• Assisting with project management duties across internal IT and IT-related business projects• Coaching and transferring knowledge to team members• Designing new and/or enhancing existing processes in regards to system provisioning and management with a focus on standardization and automation• Maintaining systems and services provided as service offerings to the business including AD, DNS, Group Policy, SCCM, SCOM, Enterprise Certificate Services, AV, Exchange, SQL, InfoBlox DNS.• Administering Microsoft Windows 2008 R2 Directory Services Infrastructure including installation, configuration, and troubleshooting of Active Directory, DNS, as well as change and configuration management, including Group Policy and Active Directory security• Providing level IV server support which includes building, monitoring, troubleshooting and optimizing performance• Developing and maintaining detailed architecture and configuration documentation

Primary responsibilities include designing, implementing, and administering systems such as Exchange 2010, Active Directory Domain Services (ADDS), Domain Name System infrastructure (DNS), SQL Server and Databases, Windows Server 2003/2008/2012, System Center 2012 (SCOM/SCCM/SCORCH), and other services across the enterprise. Additional responsibilities include mentoring Level II System Engineers and providing guidance to Level I System Engineers.• Assisting with project management duties across internal IT and IT-related business projects• Coaching and transferring knowledge to team members• Designing new and/or enhancing existing processes in regards to system provisioning and management with a focus on standardization and automation• Maintaining systems and services provided as service offerings to the business including AD, DNS, Group Policy, SCCM, SCOM, Enterprise Certificate Services, AV, Exchange, SQL, InfoBlox DNS.• Administering Microsoft Windows 2008 R2 Directory Services Infrastructure including installation, configuration, and troubleshooting of Active Directory, DNS, as well as change and configuration management, including Group Policy and Active Directory security• Providing level III server support which includes building, monitoring, troubleshooting and optimizing performance• Coordinating release management for OS-level and application patching• Developing and maintaining detailed architecture and configuration documentation• Incident and problem management for Enterprise Systems managed infrastructure

Sharing ownership of operational responsibility for storage and virtual system provisioning and availability:• Provisioning storage based on standardized procedures and configuring Brocade Fibre switches.• Provisioning virtual systems in vSphere 5 based on standardized procedures.• Configuration and layout of virtual and storage infrastructure.• Planning, coordinating, and responsibility for the execution of the business. continuance and disaster recovery plans.• Performing necessary storage infrastructure maintenance in accordance with EMC and change management policies.• Performance tuning in the environment when needed.• Providing analysis of the environment and best practice knowledge transfer.

Responsible for support and management of the following infrastructure systems:• All Windows Server based systems. • AIX and Red Hat based systems• Active Directory - User, Group, and Site Management• Group Policies - Development and Testing• DNS and DHCP - AD integrated and InfoBlox• EMC Networker and Avamar Backup Infrastructure• VMware ESX 4 and 5 Virtual EnvironmentOther Responsibilities:• Work with IT partners to develop processes and procedures to maintain standards across the environment.• Work closely with IT Security teams to ensure system security and compliance.Projects:• Involved in development of internal CMDB; provided ongoing feedback to developers and worked closely to develop reports using SSRS.• Creation of new Active Directory domain for upcoming migrations.• Implemented Systems Center Operations Manager 2007 R2• Implemented Systems Center Configuration Manager 2007 R2• Developed and implemented processes for automated Windows Server provisioning and builds.• Involved in migration of over 2000 mailboxes from Exchange 2003 to 2010• Created architectural, technical, and procedural documentation for all projects so that support engineers will be able to understand and support newly installed systems. • Provide ongoing assistance to support engineers escalated issues.

Installation and support of the following equipment for DSW Distribution Centers - including setup, configuration, troubleshooting and upgrades to any individual components. • Warehouse servers (Unix, AS400, Windows, Linux, Oracle, PKMS, JDA)• Programming and Configuration of various RF equipment (Portable computing devices, two way radios, cellular data connectivity)• PLC (programmable logic controllers) and MHE Systems (materials handling equipment) • Automated sortation, tracking, and labeling. (High speed bar code scanners, induct scanners, photoeyes, I/O devices, PC control modules, encoders, and scales)• Various network equipment (Cisco routers, switches, and wireless access points)• Installation of Communication and Data lines (fiber and copper)• Desktop and Thin Client Terminals for virtual environments• Label printers and applicators

Installation and/or support of the following equipment and software for the Chairman/CEO and all other executive level employees. Responsibilities included setup, configuration, and troubleshooting.• Desktop and Notebook PCs (Windows & Mac based) • Printers/Scanners (network/local) • Personal Digital Assistants and Phones• Video/Audio Conferencing Equipment and Projectors• Blackberries/ Wireless Mobile Computing • AS400 and Oracle Database systems • Perform administrative functions related to support and project activities and train executives on new technologies• Provided support of company assets and connectivity at remote/home locations as needed• Phone support/troubleshooting for home office and remote locations• Make technical/procedural recommendations to management• Inventory all Executive and Executive Administrative Assistants computer equipment

Installation and/or support of the following equipment and software for all employees. Responsibilities included setup, configuration, and troubleshooting.• Desktop and Notebook PCs (Windows & Mac based) • Printers/Scanners (network/local) • Personal Digital Assistants and Phones• AS400 and Oracle Database systems • Perform administrative functions related to support and project activities and train executives on new technologies• Provided support of company assets and connectivity at remote/home locations as needed• Phone support/troubleshooting for home office and remote locations• Make technical/procedural recommendations to management