Kathryn Hall Email & Phone Number

Manage a team of 5 writers and creates targeted resumes, cover letters, board bios, and LinkedIn profiles for professionals in a variety of industries.• Increase client retention by collaborating with team to provide quality service and products.• Ensure accuracy and quality of production by reviewing and editing content and formatting for team.• Resolve client concerns by using active listening skills to understand issues and providing expertise to solve issues and deal with escalations quickly. • Receive high customer ratings and frequent referrals and repeat clients.

Support Coursera teaching in online format for undergraduate Technical Communication courses offered through UNT.• Collaborate on curriculum development and design in compliance with Student Learning Objectives.• Manage student communication and engage students through digital communication and online instructional platforms.• Establish grading rubrics and grade student work following course requirements.• Adjust course content and curriculum according to end-of-course student feedback.

Maintain freelance editing business. Edit and proofread various documents, including academic publications, technical manuals, dissertations, and college applications.

Tomball, Texas, United States

Instructed undergraduate students on college success skills in EDUC 1300 course.• Designed and delivered interactive lessons, in-class discussions, and assignments to meet Student Learning Objectives and foster student success within the constraints of institutional curriculum requirements.• Enabled students to learn by creating an engaging and safe classroom environment.• Employed digital assets and educational technology including LMS to strengthen course offerings and appeal to multiple learning styles and abilities.

Taught English language lessons to adult learners from various language, cultural, and professional backgrounds. Instructed class of 6 shift managers at Ensinger Polymers manufacturing company, facilitating business communication, including describing processes, daily schedules, pricing, and materials.

Charlotte, North Carolina, United States

Provided worksite English training for employees from various industries. Worked one-on-one with native Mandarin-speaking professional at manufacturing company to improve communication, voice projection, business writing, word choice, tone, and negotiation.

Charlotte, North Carolina, United States

Provide customized English language and culture training for expatriate employees and their families. Built curriculum and lesson plans focused on business communication, correspondence, culture, idioms, and expressions for 100-hour courses.

Milwaukee, Wisconsin, United States

Taught first-year writing course to incoming first-year students with a focus on composition and developmental reading and writing.

Highland Heights, Kentucky, United States

I taught college reading courses to traditional first-year students and adapted courses to the university’s Urban Learning Center. I also presented a training workshop to university writing tutors titled “Meeting the Needs of the ESL Student in the Writing Center.”

Orem, Utah, United States

Taught various courses (ESL, English, Reading, Study Skills) in Learning Enrichment Center as both an adjunct and full-time instructor. Managed open tutorial writing center serving all UVSC students, including two computer labs and support areas for reading, study skills, and English as a Second Language.• Assisted with development of new courses and curriculum design• Awarded Adjunct Teacher of the Year, 1996

Provo, Utah, United States

• Taught various subjects and proficiency levels in intensive English setting• Taught composition, typing, and word processing in computer lab

Master Of Arts - Ma, Professional And Technical Communication, 4.0

Relevant Coursework: Editing Technical Documents | Designing Technical Documents | Grants and Proposals | Measuring Usability and User.

Master Of Arts - Ma, Teaching English As A Second Or Foreign Language/Esl Language Instructor, 3.97

Bachelor Of Arts - Ba, English Language And Literature, General, 3.82, Cum Laude