Anouk Dolmans Email & Phone Number

Brussels, Belgium

Brussels, Belgium

Brussels Area, Belgium

- Acting as HR point of contact towards global expatriates over several Business Units in Africa, the Middle East, Latin and North America, Asia and Europe- Managing expatriate files in domains of salary calculation, payroll, tax and social security compliance and optimization, insurance and other benefits- Coordinating with HR (at Home/Host Country, Regional, and Business Unit levels) and line management to ensure application of Group mobility principles, adherence to policy and effective global management of expatriation files- Managing day-to-day requests/questions from both expatriates and HR contacts with optimal efficiency and reactivity

Brussels Area, Belgium

- Managing and supporting team members in the coordination of 500+ expatriate files worldwide (remuneration calculation, contracting, taxation, social security, immigration, insurance, etc), with specific intervention in complex cases- Coordinating recurrent team responsibilities, such as semi-annual salary update for the diverse expatriate population- Interacting with HR Directors and Comp & Ben responsibles of the global Business Units on high-level subjects/issues, or in VIP files/complex cases, providing input, collaborating to find the best solution and implementing accordingly- Acting as point of contact towards external suppliers (tax, immigration, relocation, etc) for determining scope, aligning processes and coordinating service delivery- Maintaining, verifying and updating templates for salary packages, total cost calculations, and contracts- Coordinating and facilitating transversal client projects (documentation, process redesign, review of calculation methods, compliance regularization initiatives etc) to improve efficiency, cut costs or respond to market demands- Leading implementation of internal team tools (IT database, shared document platforms) to improve productivity, management and transparency- Managing onboarding of new colleagues, including training- Ensuring monthly management reporting

Brussels Area, Belgium

- By means of interviews and analyses, identified areas of improvement and proposingprojects aimed at targeting and eliminating inefficiencies- Facilitated workshops to generate solutions, acceptance and awareness, bottom-up- Managed several projects simultaneously and ensured coherence with colleagues’initiatives and the Rainbow objectives and methodology

2,5-year traineeship program of diverse missions in several departments of the ENGIE Electrabel Marketing & Sales business unit :• Supervisor of a team of 12 after-sales agents, ensuring the day-to-day operations of the team (task delegation, coaching, troubleshooting), and leading initiatives to improve work quality and efficiency • Pricing agent, responding to the needs of large business clients by providing customized price offers • Business Quality specialist, leading projects to improve efficiency, customer orientation and maturity of the business unit• Marketeer, working on the trimestrial magazine Energique! (distributed to 3,5 million households in Belgium)

- Managed a $6 million/quarter portfolio of advertising clients for AdWords, Google’s primary revenue-generating department- Communicated with clients to analyze advertising needs and goals and provided customized and innovative solutions using a variety of company products- Launched and distributed a monthly AdWords newsletter for agency clients- Prepared market analysis reports, troubleshot technical and organizational problems and built client relations on a daily basis via email, phone and client visits- Collaborated with product management, marketing and engineering associates to implement strategies and improve user experience

• Taught English speaking, listening, reading, writing and translation skills to over 200 high school students• Prepared multimedia lesson plans for four levels of English comprehension• Collaborated with professors to organize classes on American society, current hot topics and popular culture

Masters

Du

Bachelor Of Science (B.Sc.)

Education record