Anouk Piening Email and Phone Number
Anouk Piening work email
- Valid
Anouk Piening personal email
Anouk Piening phone numbers
Hoe trek je klanten en medewerkers aan en hoe behoud je ze? Hoe beleven medewerkers het werken bij jullie bedrijf? En hoe beleven klanten de samenwerking? Waar start je om deze beleving te verbeteren? Allemaal vragen waar ik je mee kan helpen!𝘞𝘪𝘦 𝘣𝘦𝘯 𝘪𝘬?Ik ben een enthousiaste sportieveling uit Drenthe. Ik heb Econometrie gestudeerd, ben gestart als strategie consultant en heb toen mijn roeping gevonden: 𝐛𝐞𝐝𝐫𝐢𝐣𝐯𝐞𝐧 𝐡𝐞𝐥𝐩𝐞𝐧 𝐨𝐦 𝐡𝐮𝐧 𝐤𝐥𝐚𝐧𝐭𝐞𝐧 𝐞𝐧 𝐦𝐞𝐝𝐞𝐰𝐞𝐫𝐤𝐞𝐫𝐬 𝐞𝐞𝐧 𝐦𝐞𝐦𝐨𝐫𝐚𝐛𝐞𝐥𝐞 𝐞𝐫𝐯𝐚𝐫𝐢𝐧𝐠 𝐭𝐞 𝐛𝐢𝐞𝐝𝐞𝐧. Met een team van professionals bedien ik vanuit Studio CIX onze klanten. 𝘞𝘢𝘵 𝘥𝘰𝘦𝘵 𝘚𝘵𝘶𝘥𝘪𝘰 𝘊𝘐𝘟?Wij helpen bedrijven met het 𝐨𝐩𝐭𝐢𝐦𝐚𝐥𝐢𝐬𝐞𝐫𝐞𝐧 𝐯𝐚𝐧 𝐡𝐮𝐧 𝐤𝐥𝐚𝐧𝐭-/ 𝐦𝐞𝐝𝐞𝐰𝐞𝐫𝐤𝐞𝐫𝐛𝐞𝐥𝐞𝐯𝐢𝐧𝐠. Op basis van klantinzichten ontwikkelen we de klantstrategie en ontwerpen we nieuwe of verbeterde proposities. Dit doen we ook voor andere doelgroepen zoals medewerkers, studenten en patiënten. Wij onderscheiden ons door een 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐚𝐚𝐧𝐩𝐚𝐤 en leveren implementeerbare actieplannen.𝘏𝘰𝘦 𝘥𝘰𝘦𝘯 𝘸𝘦 𝘥𝘢𝘵?Door middel van diepte-interviews brengen wij de 𝐛𝐞𝐡𝐨𝐞𝐟𝐭𝐞, 𝐯𝐞𝐫𝐰𝐚𝐜𝐡𝐭𝐢𝐧𝐠 𝐞𝐧 𝐛𝐞𝐥𝐞𝐯𝐢𝐧𝐠 in kaart gedurende de 'reis' - van oriëntatie tot contractbeëindiging - de 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫/ 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. We gebruiken 𝐚𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐢𝐞𝐯𝐞 𝐭𝐞𝐜𝐡𝐧𝐢𝐞𝐤𝐞𝐧, waardoor we inzicht krijgen in het onderbewuste van de deelnemers. Dit 𝐥𝐞𝐠𝐭 𝐝𝐞 𝐞𝐦𝐨𝐭𝐢𝐨𝐧𝐞𝐥𝐞 𝐛𝐞𝐥𝐞𝐯𝐢𝐧𝐠 𝐛𝐥𝐨𝐨𝐭, wat essentiële inzichten geeft om als bedrijf het verschil te maken.𝘞𝘢𝘵 𝘭𝘦𝘷𝘦𝘳𝘦𝘯 𝘸𝘦 𝘰𝘱?Wij ontwikkelen een 𝐫𝐨𝐚𝐝𝐦𝐚𝐩 om de 𝐠𝐞𝐰𝐞𝐧𝐬𝐭𝐞 𝐛𝐞𝐥𝐞𝐯𝐢𝐧𝐠 te realiseren. Deze roadmap omvat zowel verbeteringen om de huidige situatie te optimaliseren als het integreren van klant-/medewerkergericht denken in de organisatie (communicatie, training, continue metingen,…). 𝘞𝘪𝘦 𝘻𝘪𝘫𝘯 𝘰𝘯𝘻𝘦 𝘰𝘱𝘥𝘳𝘢𝘤𝘩𝘵𝘨𝘦𝘷𝘦𝘳𝘴?We werken in een 𝐛𝐫𝐞𝐞𝐝 𝐬𝐜𝐚𝐥𝐚 𝐚𝐚𝐧 𝐬𝐞𝐜𝐭𝐨𝐫𝐞𝐧 bij opdrachtgevers als Van Lanschot Kempen, Madurodam, Partou kinderopvang, Timing uitzendbureau, OCON orthopedische kliniek en Watermaatschappij Drenthe. 𝘞𝘢𝘵 𝘥𝘰𝘦𝘯 𝘸𝘦 𝘯𝘰𝘨 𝘮𝘦𝘦𝘳?❇️CX & EX inspiratiesessies, training & coaching❇️Focusgroepen met medewerkers / klanten❇️Projectmanagement CX/EX❇️Design Thinking voor CX/EX verbeteringen❇️Selectie en implementatie van feedback management systemenInteresse of gewoon een keer sparren? 𝐏𝐥𝐚𝐧 𝐞𝐞𝐧 𝐠𝐞𝐬𝐩𝐫𝐞𝐤 𝐛𝐨𝐯𝐞𝐧𝐚𝐚𝐧 𝐦𝐢𝐣𝐧 𝐩𝐫𝐨𝐟𝐢𝐞𝐥
-
Experience LeadStudio Cix Aug 2022 - PresentNoord-SleenWe are here to help you create memorable experiences. Whether you would like to design or improve the experience of your customers, your candidates, your patients, your employees, your suppliers or every other human, we are ready for the challenge!We bring you the “outside-in” perspective by looking through the eyes of your customers (or every other stakeholder you are interested in). By listening carefully to them, we identify their needs, motives and experiences. Based on these insights we craft a memorable journey, innovation or insights driven strategy. Taking your organisation by the hand to make sure a new way of acting is embedded.
-
Zelfstandig Consultant - Customer Strategy, Insights & Experience,Anouk Piening Jan 2018 - PresentNoord-Sleen (Drenthe)Als zelfstandig consultant adviseer ik bedrijven bij het ontwikkelen van hun klantstrategie op basis van klantinzichten. Ik heb ruime ervaring met programma management en agile werken, en ben met name sterk in het vertalen van strategie naar realisatie en het slaan van de brug tussen business en IT/Tech.Voorbeelden van klanten waar ik opdrachten voor doe of heb gedaan zijn Van Lanschot Kempen, Timing Uitzendbureau, Webfleet Solutions (voorheen TomTom Telematics), Madurodam, Pro Parents, Bol.com, ADG Dienstengroep, RGF Staffing, WMD, Heutink, InfoSupport, Swishfund, Studystore en Op=Op Voordeelshop. -
Product Development | Tech | Customer Experience | Parent JourneyPro Parents Jan 2018 - Aug 2023 -
Consultant Customer Strategy & Customer InsightsBenthurst&Co Apr 2020 - Dec 2022Benthurst & Co is a consulting firm dedicated to strategy and innovation with a focus on behavioural change. At Benthurst we make our clients digitally fit by putting the human element first:- deeply understand the customer by delving into emotional drivers- design differentiating offerings using technology to build connection- make governance agile to support a consistent customer experience -
Head Of Customer Experience A.I.Webfleet Solutions Feb 2021 - Jun 2021Amsterdam, Noord-Holland, Nederland -
Head Of Customer ExperienceWehkamp Dec 2018 - Aug 2019Zwolle En Omgeving, NederlandMember of the management team of the Customer department and leading a team of 6 people responsible for tracking, optimizing and innovating the customer experience for Wehkamp customers (both online and offline)*Developed and started to execute on a new customer experience strategy: -New way of continuous NPS^ journey measurement with automated feedback loop to the organization and the customer, statistical model to determine impact and quarterly NPS competitor benchmarking -Continuous improvement initiatives focused on translating the brand promises throughout the journey, improving customer service and realizing a seamless journey with drop shipment partners -Focus on realizing step-change innovations (e.g. voice, virtual fitting) and personal(ized) experience (both automated and with human involvement) e.g. by organizing a ‘Winnovation Day’ *Due to changed strategic priorities the board decided to discontinue the Customer Experience activities resulting in termination of my contract^NPS: Net Promoter Score, a way to measure customer loyalty -
Manager Strategie En KlantinteractieStudystore Bv Feb 2017 - Jan 2018Emmen/KampenAs a member of the Studystore management team I am responsible for developing Studystore's strategy and creating an optimal customer journey for vocational and higher education students resulting in satisfied customers.Responsibilities include:*Business unit strategy (>€100M revenues)*Customer service: call center with ~75 seats at start study year (call, email, chat, social), self-service solutions for students and parents*Digital operations: digital support for students, teachers, educational institutes and publishers*Ecommerce: traffic generation, order flow, conversion, offering (assortment & pricing)*Life long learning: partnership with Udemy, provider of 45K online courses, digital marketing to promote the coursesIn addition, I am responsible for product and program management overseeing the product owners (Scrum) and the IT development program from a business point of view.
-
Strategie En Programma ManagerStudystore Bv May 2015 - Feb 2017Kampen/EmmenStudystore is a business unit of The Learning Network (previously Van Dijk Educatie), the largest distributor of educational materials in the Netherlands. Studystore is responsible for the sales and distribution of new and used books for University and Institutional students (HBO and MBO).As the Strategy and Program manager I'm a member of the Studystore management team and responsible for developing the strategy for Studystore and overseeing the execution of the strategic priorities. This includes overseeing the product owners (Scrum) and the IT development program from a business point of view.
-
Senior Consultant - Strategy PracticeBain & Company Jan 2011 - May 2015Bain & Company is a world-wide strategy consultancy (50 offices) that helps top executives make decisions about their most critical business issues on e.g. strategy, operations, mergers & acquisitions, technology and organizationKey responsibilities as Senior Consultant in Bain's Strategy Practice:•Contributed to global strategy research and deployment, guiding Bain’s point of view on strategy, and providing training and support to help Bain consultants and client executives apply key research findings•Closely worked together with senior partner Chris Zook in writing strategy related books (e.g. ‘Repeatability’ and 'The Founder's Mentality') and commercializing the content (products, tools, roadshows) •Collaborated with Bain partners throughout the system to customize the strategy toolkit to industries (e.g. ‘strategy in banking’)•Managed a research team of five analysts and several ad-hoc resources to perform analysis for development and refinement of Bain’s point of view on strategy -
ConsultantBain & Company Apr 2007 - Dec 2010Amsterdam Area, Netherlands•Responsible for assessing client issues, performing high-quality analysis and translating it into insights for clients in a range of capabilities and industries (project -based)•Led client meetings at CxO level and managed several resources•Involved in a wide range of capabilities and industries e.g. -Capabilities: Growth strategy (BU and corporate), due diligence for mergers and acquisitions, project management office (PMO) after merger, process redesign, call center optimization, customer segmentation, customer loyalty (NPS), customer journey mapping -Industries: Publishing, yellow pages, telecom, CPG, employment agencies, online insurance, lighting
-
InternShell Gas & Power Aug 2006 - Jan 2007•Internship (six months) for final thesis study Econometrics at the headquarters of Shell in The Hague. •Subject: When to charter out a Liquid Natural Gas (LNG) vessel? A ship scheduling simulation study. -
Project CoordinatorLideke Wery Foundation Feb 2006 - Jun 2006Kosgoda, Sri Lanka•Start a school from scratch on a Buddhist temple complex with English and Computer education for approximately 100 school leavers per trimester in Sri Lanka (a tsunami related project) •Recruited the employees for the school•Developed the course program, administration system and financial structure•Managed a team of ten local employees
-
Chairman Of Daily BoardAclo Aug 2004 - Aug 2005•The ACLO is the student sport organization of Groningen, functions as an umbrella organization of 52 student sport clubs and has about 17.000 members Activities:•Managed the daily board of five women (full time)•Developed a five-year policy plan•Introduced a five-year financial plan•Involved in the preparation of the development of a new sport complex •Maintained external affairs
Anouk Piening Skills
Anouk Piening Education Details
-
Econometrics -
Customer Experience And Omnichannel Management
Frequently Asked Questions about Anouk Piening
What company does Anouk Piening work for?
Anouk Piening works for Studio Cix
What is Anouk Piening's role at the current company?
Anouk Piening's current role is Brengt medewerker- en klantbeleving in kaart én creëert memorabele ervaringen.
What is Anouk Piening's email address?
Anouk Piening's email address is an****@****ain.com
What is Anouk Piening's direct phone number?
Anouk Piening's direct phone number is +318820*****
What schools did Anouk Piening attend?
Anouk Piening attended University Of Groningen, Nyenrode Business Universiteit.
What skills is Anouk Piening known for?
Anouk Piening has skills like English, Change Management, Business Strategy, Consultancy, Management Consulting, Performance Improvement, Strategic Consulting, Interim Management, Business Transformation, Corporate Finance, Strategy, Organizational Development.
Not the Anouk Piening you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial