Anouk Piening Email & Phone Number

Noord-Sleen

We are here to help you create memorable experiences. Whether you would like to design or improve the experience of your customers, your candidates, your patients, your employees, your suppliers or every other human, we are ready for the challenge!We bring you the “outside-in” perspective by looking through the eyes of your customers (or every other.

Noord-Sleen (Drenthe)

Als zelfstandig consultant adviseer ik bedrijven bij het ontwikkelen van hun klantstrategie op basis van klantinzichten. Ik heb ruime ervaring met programma management en agile werken, en ben met name sterk in het vertalen van strategie naar realisatie en het slaan van de brug tussen business en IT/Tech.Voorbeelden van klanten waar ik opdrachten voor doe.

Benthurst & Co is a consulting firm dedicated to strategy and innovation with a focus on behavioural change. At Benthurst we make our clients digitally fit by putting the human element first:- deeply understand the customer by delving into emotional drivers- design differentiating offerings using technology to build connection- make governance agile to.

Amsterdam, Noord-Holland, Nederland

Zwolle En Omgeving, Nederland

Member of the management team of the Customer department and leading a team of 6 people responsible for tracking, optimizing and innovating the customer experience for Wehkamp customers (both online and offline)*Developed and started to execute on a new customer experience strategy: -New way of continuous NPS^ journey measurement with automated feedback.

Emmen/Kampen

As a member of the Studystore management team I am responsible for developing Studystore's strategy and creating an optimal customer journey for vocational and higher education students resulting in satisfied customers.Responsibilities include:*Business unit strategy (>€100M revenues)*Customer service: call center with ~75 seats at start study year (call.

Kampen/Emmen

Studystore is a business unit of The Learning Network (previously Van Dijk Educatie), the largest distributor of educational materials in the Netherlands. Studystore is responsible for the sales and distribution of new and used books for University and Institutional students (HBO and MBO).As the Strategy and Program manager I'm a member of the Studystore.

• Bain & Company is a world-wide strategy consultancy (50 offices) that helps top executives make decisions about their most critical business issues on e.g. strategy, operations, mergers & acquisitions, technology and.
• Contributed to global strategy research and deployment, guiding Bain’s point of view on strategy, and providing training and support to help Bain consultants and client executives apply key research findings
• Closely worked together with senior partner Chris Zook in writing strategy related books (e.g. ‘Repeatability’ and 'The Founder's Mentality') and commercializing the content (products, tools, roadshows)
• Collaborated with Bain partners throughout the system to customize the strategy toolkit to industries (e.g. ‘strategy in banking’)
• Managed a research team of five analysts and several ad-hoc resources to perform analysis for development and refinement of Bain’s point of view on strategy

Amsterdam Area, Netherlands

• Responsible for assessing client issues, performing high-quality analysis and translating it into insights for clients in a range of capabilities and industries (project -based)
• Led client meetings at CxO level and managed several resources
• Involved in a wide range of capabilities and industries e.g. -Capabilities: Growth strategy (BU and corporate), due diligence for mergers and acquisitions, project management office (PMO) after merger, process.

• Internship (six months) for final thesis study Econometrics at the headquarters of Shell in The Hague.
• Subject: When to charter out a Liquid Natural Gas (LNG) vessel? A ship scheduling simulation study.

Kosgoda, Sri Lanka

• Start a school from scratch on a Buddhist temple complex with English and Computer education for approximately 100 school leavers per trimester in Sri Lanka (a tsunami related project)
• Recruited the employees for the school
• Developed the course program, administration system and financial structure
• Managed a team of ten local employees

• The ACLO is the student sport organization of Groningen, functions as an umbrella organization of 52 student sport clubs and has about 17.000 members Activities:
• Managed the daily board of five women (full time)
• Developed a five-year policy plan
• Introduced a five-year financial plan
• Involved in the preparation of the development of a new sport complex
• Maintained external affairs

Master, Econometrics

Activities and Societies: VESTING•Specialization: Operations Research •Graduated with honors

Customer Experience And Omnichannel Management