-Skillfully serve food and alcoholic beverages including wine, craft beer, and customcocktails to 150+ patrons/night.-Maintain a clean and organized bar area by adhering to safety protocols, constantlywiping down surfaces, and replenishing fresh ingredients.-Studied and memorized over 50 popular and obscure cocktail recipes, and dozens oflocal beers and wines to give quality recommendations to guests.-Coordinate with my team to maintain a safe environment by regulating alcoholconsumption and de-escalating conflictDeliver quality service by greeting and serving customers in a timely, friendly manner to ensure the best customer experience Consistently adhered to quality expectations and standards.

• Ensure incoming phone calls, live chat and e-mails are handled on a timely basis.• Train/coach staff to match guests’ needs with available facilities and services.• Upsell ancillary services (golf carts, cabanas, etc.) to increase revenue• Ensure guest reservations, check in/out process are accurate and consistent with company policies and guest satisfaction reports• Regularly monitor various cash deposits from different departments while ensuring all company cash policies are being followed• Schedule deliveries from a multitude of companies ranging from Amazon to freight and construction supplies and equipment• Preform bank drops, stock and record all safe activity• Ensure the accuracy of invoices from outside vendors and contractors• Schedule building/health inspections and confirm all documents are correct and ready for inspections• Schedule and lead meetings for various departments• Serve as the park’s Manager on Duty on a rotating basis

• Handle inbound and outbound call from clients regarding possible fraudulent concerns• Perform key fraud identification, detection, research and on multiple programs to protect clients• Analyze client behavior and transaction history in order to identify fraudulent banking activity.• Attend regulatory compliance training, as well as the attendant compliance, reputational and operational risk.

Maintained constant surveillance of patrons in the facility; acted immediately and appropriately to ensure safety of patrons in the event of emergency. Provide emergency care and treatment as required until the arrival of emergency medical services. Created weekly schedules and maintained quality communication among coworkers to create a productive working environment.

Federal Government internship with the United States Marshals Service in the Eastern District of North Carolina at the Raleigh and Greenville Offices. During the four hundred contact hour internship I was able to work with the Administration office, Operations, The Fugitive Task Force, Civil Process and Asset Forfeiture. I assisted in investigations with the Fugitive Task Force and complied updated information on active cases. Researched and reviewed open case files and gathered information for federal arrest warrants. Created reports of current and relevant information on individuals with federal warrants. Contacted individuals with misdemeanor federal arrest warrants through federal databases and social media. Assisted the Fugitive Task Force during county operations and prepared offender processing paperwork. I maintained an updated filing system for individuals under the US Marshals custody and confirmed detainers. Assisted Asset Forfeiture in monthly property checks and actions. I filled and mail civil process paperwork on a weekly basis and assisted with prisoner medical requests for those offenders under US Marshals Custody.

Give tours to potential students of Barton, showing them around campus, telling stories, and answering any questions they have about college life. I am also open house coordinator for the ambassador program. I take up all the open house registrations and delegate tasks to ambassadors during open houses.

Worked with Student Orientations in May and August to the welcome the new students to campus.

I was able to build a sense of community with residents. I also enforced policies and confronted situations effectively. As the Senior Resident Assistant I held the responsibility of creating schedules for each of my nine residential assistants. I was assigned to supervise the staff members of two of our traditional residence halls. I supervised and organized monthly programming activities for my assigned floor of twenty residents. My responsibilities also included generating and maintaining schedules for eight desk worker students each month and facilitating staff meetings for both the desk workers and resident assistants.