● Accountable for a $475M+ portfolio of coal transported via Norfolk Southern into the international market● Led the 2022 pricing strategy, contract revamp, and tariff updates● Presented monthly market performance updates to include pricing, revenue, and volume changes to senior executives and marketing directors● Analyzed the impact of external market trends on volume and revenue which aided in strategy development for metallurgical and thermal coal to meet forecast goals● Collaborated with operations team on capacity decisions to scale resources to eliminate excess cost while meeting market demand● Key contributor for implementing DocuSign and Salesforce CRM to streamline new contract management and account negotiation. Led training sessions for 400+ employees including one-on-one sessions with the CEO, CMO, CFO, & COO

● Accountable for $250M in annual rail freight revenue for key export coal accounts● Implemented market-based pricing strategies for assigned accounts resulting in volume and revenue growth of 56.5% and 92.6%, respectively.● Responsible for total account management including sales calls, account analyses, contract negotiations, dispute resolutions, etc.● Communicated service requirements with the operations team to ensure capacity aligned with the volume forecast

● Responsible for $50M in annual rail freight revenue for domestic utility and export coal accounts● Identified and responded to pricing and market opportunities through sales calls and RFPs/RFQs● Assisted in the creation of a new pricing model to diversify the pricing approach across portfolios to keep US coal competitive on a global level

● Developed rate offer interface and underlying database in MS Access to allow account managers to track rate offer success rate/trends● Created Spotfire dashboards to provide the team with real-time data on internal and external KPIs● Prepared financial metrics on business segments for quarterly investor reports and earnings calls● Performed weekly, monthly, and quarterly financial and internal reporting on the Norfolk Southern Coal business● Aided in volume and revenue forecasts used for resource planning ● Completed presentations and deliverables for senior management and internal departments

● Trained on commercial, transportation, and planning facets of the Norfolk Southern Coal business group● Created a pricing escalation model to help account managers in selecting 1 of 16 different escalators to ensure the highest contribution yields on term contracts using historical and forecasted performance● Assisted with weekly, bi-weekly, and quarterly reporting for internal and external users

● Trained in every facet of the store from front-end retail to the pharmacy.● Learned how to balance the safe, set reorder points for products, assess inventory, and complete orders with vendors.● Managed and trained service team on customer service excellence, store operations, and front-end sales techniques. ● Assisted customers with a variety of problems while maintaining a high level of customer service. ● Initiated photo lab waste reduction project with proven results to increase profits by 74.4% within 3 months.● Conduct daily meetings with staff, which consist of individual goals and corporate topics.● Managed team members displaying excellent leadership skills, making them aware of how imperative they are to company operations and holding them accountable.● Successfully diffuse all customer complaint situations.● Understand store KPIs and utilize those numbers to increase overall store operations.● Offered an extended internship program and Assistant Manager Trainee position on the spot after the regional presentation (position for after college).

● Promoted academic excellence, address student needs, and encourage involvement among residents in a way that supports the mission of the University and the Department of Housing and Residence Life.● Targeted specific programs geared towards interests and goals of residents.● Responsible for the needs of 40 students as well as the supervision of 437 total residents.● Mediated and resolved resident conflicts as a 3rd party resource. ● Communicated, corresponded, and collaborated with on and off-campus offices such as counseling, student activities, campus security, maintenance, etc.● Created and develop a positive living environment designed to link together community, faculty, and first year students.● Counseled peers on personal, academic, and career concerns.● Promoted planned events by creating and posting fliers and distributing personal invitations.● Enforce University policy and procedures.● Presented twice at the State-wide Resident Assistant Conference (VACUHO),Ferrum College (2013) and the College of William and Mary (2014)

● Acted as a liaison between the families of incoming students and the university● Assisted newly admitted students during course registration process● Guided groups of 200+ students per session through a full day of orientation materials, to include: campus resources, housing, financial aid, etc● Assisted students with finding their classrooms/resources around Old Dominion University● Provided students and parents with the necessary information regarding the University● Enhanced public speaking skills with groups ranging from 200-450 students and family members

The Director of Public Relations for SGA, an appointed position, works closely to the Marketing department to promote all aspect of ODU. I led a committee of 30 members to create and market all digital and print publications using Adobe Photoshop. It is also my duty to update the website on a daily basis as well as uphold social media accounts. The director of PR is also tasked with launching new initiatives and programs throughout the campus.● Responsible for all public relations and organizing professional development of large scale SGA co-sponsored events.● Recruitment of senators for the 82nd session in congruence with the Speaker of the Senate during Main-street and Spring Organization Fair. ● Hosted an SGA Rush Week every semester.● Served as the official SGA photographer and Graphics Designer.● Maintained and upkeep the ODUSGA.COM Website, Instagram, Twitter, Monarch Link and Facebook.