An Pham Email & Phone Number

Atlanta, GA, US

Roseland, New Jersey, US

Roseland, New Jersey, US

Atlanta, Georgia, US

• Accountable for a $475M+ portfolio of coal transported via Norfolk Southern into the international market
• Led the 2022 pricing strategy, contract revamp, and tariff updates
• Presented monthly market performance updates to include pricing, revenue, and volume changes to senior executives and marketing directors
• Analyzed the impact of external market trends on volume and revenue which aided in strategy development for metallurgical and thermal coal to meet forecast goals
• Collaborated with operations team on capacity decisions to scale resources to eliminate excess cost while meeting market demand
• Key contributor for implementing DocuSign and Salesforce CRM to streamline new contract management and account negotiation. Led training sessions for 400+ employees including one-on-one sessions with the CEO, CMO, CFO.

Atlanta, Georgia, US

• Accountable for $250M in annual rail freight revenue for key export coal accounts
• Implemented market-based pricing strategies for assigned accounts resulting in volume and revenue growth of 56.5% and 92.6%, respectively.
• Responsible for total account management including sales calls, account analyses, contract negotiations, dispute resolutions, etc.
• Communicated service requirements with the operations team to ensure capacity aligned with the volume forecast

Atlanta, Georgia, US

• Responsible for $50M in annual rail freight revenue for domestic utility and export coal accounts
• Identified and responded to pricing and market opportunities through sales calls and RFPs/RFQs
• Assisted in the creation of a new pricing model to diversify the pricing approach across portfolios to keep US coal competitive on a global level

Atlanta, Georgia, US

• Developed rate offer interface and underlying database in MS Access to allow account managers to track rate offer success rate/trends
• Created Spotfire dashboards to provide the team with real-time data on internal and external KPIs
• Prepared financial metrics on business segments for quarterly investor reports and earnings calls
• Performed weekly, monthly, and quarterly financial and internal reporting on the Norfolk Southern Coal business
• Aided in volume and revenue forecasts used for resource planning
• Completed presentations and deliverables for senior management and internal departments

Atlanta, Georgia, US

• Trained on commercial, transportation, and planning facets of the Norfolk Southern Coal business group
• Created a pricing escalation model to help account managers in selecting 1 of 16 different escalators to ensure the highest contribution yields on term contracts using historical and forecasted performance
• Assisted with weekly, bi-weekly, and quarterly reporting for internal and external users

Deerfield, IL, US

• Trained in every facet of the store from front-end retail to the pharmacy.
• Learned how to balance the safe, set reorder points for products, assess inventory, and complete orders with vendors.
• Managed and trained service team on customer service excellence, store operations, and front-end sales techniques.
• Assisted customers with a variety of problems while maintaining a high level of customer service.
• Initiated photo lab waste reduction project with proven results to increase profits by 74.4% within 3 months.
• Conduct daily meetings with staff, which consist of individual goals and corporate topics.

Norfolk, VA, US

• Promoted academic excellence, address student needs, and encourage involvement among residents in a way that supports the mission of the University and the Department of Housing and Residence Life.
• Targeted specific programs geared towards interests and goals of residents.
• Responsible for the needs of 40 students as well as the supervision of 437 total residents.
• Mediated and resolved resident conflicts as a 3rd party resource.
• Communicated, corresponded, and collaborated with on and off-campus offices such as counseling, student activities, campus security, maintenance, etc.
• Created and develop a positive living environment designed to link together community, faculty, and first year students.

Norfolk, VA, US

• Acted as a liaison between the families of incoming students and the university
• Assisted newly admitted students during course registration process
• Guided groups of 200+ students per session through a full day of orientation materials, to include: campus resources, housing, financial aid, etc
• Assisted students with finding their classrooms/resources around Old Dominion University
• Provided students and parents with the necessary information regarding the University
• Enhanced public speaking skills with groups ranging from 200-450 students and family members

Norfolk, VA, US

• The Director of Public Relations for SGA, an appointed position, works closely to the Marketing department to promote all aspect of ODU. I led a committee of 30 members to create and market all digital and print.
• Responsible for all public relations and organizing professional development of large scale SGA co-sponsored events.
• Recruitment of senators for the 82nd session in congruence with the Speaker of the Senate during Main-street and Spring Organization Fair.
• Hosted an SGA Rush Week every semester.
• Served as the official SGA photographer and Graphics Designer.
• Maintained and upkeep the ODUSGA.COM Website, Instagram, Twitter, Monarch Link and Facebook.