Anderson Rios Email & Phone Number

Customer Success Manager (CSM) focused on customer relationship management & retention of Cybersecurity SaaS solutions.Cybersecurity specialist experienced on Data Protection & Cloud Security.Graduated with a degree in Mathematics. MBA specialization in Project Management.• Customer Experience: Customer-focused approach to delivering services. Experienced in Customer Success area, SaaS products and deep understanding of CS metrics/indicators (QBR, Adoption Metrics, NPS, Health Score, Churn, SLA, LTV).Solid experience in customer retention and nurturing relationships with enterprise-level stakeholders;• Adoption Management: Approach to driving adoption and usage so initiatives deliver expected results and outcomes;Experienced in leading projects, servers & network infrastructure administration for large and medium companies in Latin America, allowing their services as listed below:- NextGent Web Security Protection: Hybrid and Cloud-based. Also migrations from on-prem to Cloud;- CASB inline and API;- Web Security: Proxy on-Prem and integration with SMTP & DLP;- DLP Web, Network, and Endpoint prevention;- Network Infrastructure services: DNS, DHCP, Radius, Routing & Switching (L3/L2), CIFS' Servers;- Directory Services: Active Directory, LDAP, Certification Authority;- High Availability - Network physical and logical aggregation, Microsoft clustering and load balancing for messaging servers, web servers, file servers, sql servers, and applications;- Private Cloud: VMware on-prem vSphere, Citrix XenServer and Microsoft Hyper-V;- Endpoint Security: Antimalware, HIPS, 802.1x, Host-Based Firewall, Encryption;- Messaging: Exchange 2007;- Distributed Computer Management: System Center Configuration Manager (SCCM), Intel vPro;- Application Virtualization: Citrix XenApp and Microsoft Remote Desktop Services;- Backup - Veritas Backup Exec and NetBackup Puredisk;Fluent (for real) in English and Spanish.

Listed skills include Active Directory, Operating Systems, Hyper V, Microsoft Exchange, and 31 others.