*) Working on ServiceNow based Chatbots.*) Service portal implementation, configuration and enhancements.*) ServiceNow Orchestration.

As a Senior Administrator, I am working on implementation,configuration and customization of ITSM tools like ServiceNow, BMC Remedy.• Implementation of ServiceNow based ITSM applications - Incident, Change, Problem, Knowledge and CMDB.• Designing and developing custom applications on ServiceNow platform.• Experience working with Business Rules, Client Scripts, UI Policies, UI Actions, UI Pages, Script Includes, Access Control Lists.• Worked on Email notifications, inbound actions, reports, gauges, metrics and home pages.• Designed and developed Transform Maps, Data Sources and transform scripts for data loads and management.• Worked with Update Sets to migrate the customizations from source to target instances.• Developed LDAP integration and Web-Service based integrations with third party applications like BMC Remedy, HP uCMDB.• Implemented BMC MyIT and Smart IT, BMC Remedy based ITSM/custom applications.• Designed and developed Forms, Active-links, Filters, web services on BMC Remedy Action Request System.

• Provided support for custom ARS based Fault management application

• Designed and developed ARS forms, workflows to support ITSM applications. • Developed web-service integration with third party application.• Involved in Unit Testing and migration of code from development to production environments.

• Developed AR system based enhancements for Remedy based custom application.