Ansar Ahmed

Ansar Ahmed Email and Phone Number

Lean Transformation Leader | Process Optimization Lead | ITSM/ITIL Expert | Service Design Management | Governance of Enterprise IT @ Abu Dhabi Investment Authority (ADIA)
abu dhabi, abu dhabi, united arab emirates
Ansar Ahmed's Location
Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
Ansar Ahmed's Contact Details

Ansar Ahmed personal email

n/a
About Ansar Ahmed

Experienced IT Head | LEAN Transformation Leader | Program Delivery | Governance | IT Services🚀 Driving IT Transformation | Program Delivery | Governance | IT Services.With over 15+ years of experience, I am a seasoned IT Head and LEAN Transformation Leader specializing in Program Delivery, Governance, IT Services, and Information Technology transformation. I possess a strong background in service strategy, corporate governance, and best practices.As a facilitator, advocate, and consultant, I collaborate closely with the business and senior executive team. I drive cross-functional collaboration and influence the decision-making process at the senior level.My focus is on building an environment that delivers solutions, improves performance, and implements sustainable changes. I instill a mindset of process simplification, automation, and robust controls to optimize operations.I bring extensive experience in change and project management, driving technology development across ITIL, Lean, and Agile methodologies. I ensure successful implementation of IT initiatives aligned with business objectives.As a strong leader, I excel in linking technical teams, commercial departments, and people together through a combined vision and common goals. I place significant emphasis on creating a workplace environment that encourages innovation and upholds high standards of delivery

Ansar Ahmed's Current Company Details
Abu Dhabi Investment Authority (ADIA)

Abu Dhabi Investment Authority (Adia)

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Lean Transformation Leader | Process Optimization Lead | ITSM/ITIL Expert | Service Design Management | Governance of Enterprise IT
abu dhabi, abu dhabi, united arab emirates
Website:
adia.ae
Employees:
1831
Ansar Ahmed Work Experience Details
  • Abu Dhabi Investment Authority (Adia)
    Lean Transformation Lead
    Abu Dhabi Investment Authority (Adia) 2020 - Present
    Abu Dhabi, United Arab Emirates
    Responsible for the establishment and execution of Lean Transformational programs across multiple departments within the organization.Setting out the digital and Lean Transformational strategy. Driving the delivery of critical programs that enable IT to make valuable service improvement decisions on the performance, cost, and risk. Driving process improvement programs that focus on the simplification, standardization, and automation of lT services.Leading the teams in senior engagements that drive the strategic goals, facilitating change management, capitalizing on process improvement and optimizing improved business performance.Partners with commercial stakeholders and translates their strategic requirements into innovative change management and business process re-engineering programs. Driving continuous improvement through service improvement programs, Squads, SWAT teams; which includes Robotic Process Automation.
  • Abu Dhabi Investment Authority (Adia)
    Enterprise It Governance Lead
    Abu Dhabi Investment Authority (Adia) 2017 - 2020
    Part of the Senior team and provided Enterprise IT Governance expertise and drove improvement programs.Mapped out Performance Management Program that assessed IT performance, reset service level objectives and ensured alignment with the overall IT strategy. Identified risks in current processes and services, mitigated future risk exposure and decreased overall liability.
  • Abu Dhabi Investment Authority (Adia)
    It Service Management Manager
    Abu Dhabi Investment Authority (Adia) 2011 - 2017
    A key member of the Senior Service Delivery team. Responsible for the provision of technical consultation across IT services across all service delivery strategies and technical functions. Oversaw the delivery of services that covered 1800+ employees and ensured compliance to all ITIL practices and engagement of ITSM tools.Devised process maturity reviews for over 47 ITD processes and applied COBIT, CMMI and ITIL.Spearheaded the ITSM Process Stream, created project plan. Set out the standardization of work procedures, reduced IT Incidents, improved the management of major incidents, facilitated technical solution, enhanced event monitoring & response and drove change & DevOps alignment.Developed a process framework based on ITIL, Lean IT, Kaizen, KCS, and other Industry practices and performed process maturity reviews over 47 ITD processes. Applying COBIT, CMMI and ITIL.Part of the core team for the implementation of BMC Remedy & ServiceNow.
  • Abu Dhabi Investment Authority (Adia)
    It Service Level Manager
    Abu Dhabi Investment Authority (Adia) 2006 - 2011
    Responsible for the management of 18 Department relationship and ensured all SLAs are established, maintained, and monitored. Ensured service improvements were initiated and established a clear service level escalation process that reduced TAT and increased customer satisfaction.

Ansar Ahmed Skills

Itil It Service Management Requirements Analysis It Strategy Management Governance Vendor Management Service Management Analysis It Management Itil Certified Bmc Remedy Iso 20000 Cobit

Ansar Ahmed Education Details

Frequently Asked Questions about Ansar Ahmed

What company does Ansar Ahmed work for?

Ansar Ahmed works for Abu Dhabi Investment Authority (Adia)

What is Ansar Ahmed's role at the current company?

Ansar Ahmed's current role is Lean Transformation Leader | Process Optimization Lead | ITSM/ITIL Expert | Service Design Management | Governance of Enterprise IT.

What is Ansar Ahmed's email address?

Ansar Ahmed's email address is co****@****med.com

What schools did Ansar Ahmed attend?

Ansar Ahmed attended The George Washington University School Of Business, Osmania University, International Indian School Jeddah.

What skills is Ansar Ahmed known for?

Ansar Ahmed has skills like Itil, It Service Management, Requirements Analysis, It Strategy, Management, Governance, Vendor Management, Service Management, Analysis, It Management, Itil Certified, Bmc Remedy.

Who are Ansar Ahmed's colleagues?

Ansar Ahmed's colleagues are Pallav Surabathuni, Lombard Olivier, Souad Derkaoui, Louay Mudallal, Saeed Mansouri, Mohamed Almazrouei, Hadj Barbara.

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