Information Technology Supervisor
Islāmābād, Pakistan
• Streamlined the IT support process, reducing average resolution time by 25% and improving user satisfaction.• Implemented a centralized helpdesk system, enhancing tracking and management of support requests.• Coordinated the successful deployment of a company-wide software upgrade, minimizing downtime and disruptions.• Developed and conducted training sessions for staff on new technologies and IT best practices.• Proficient in network administration, including LAN/WAN, VPN, and firewall management.• Experienced with operating systems (Windows, Linux, macOS) and server management.• Strong knowledge of IT support tools and software (Helpdesk systems, Remote desktop applications).• Skilled in troubleshooting hardware, software, and network issues.• Knowledge of IT asset management and inventory control.