As a dedicated and skilled professional with nearly 8.5 years of cross-functional experience in the BPO sector, I possess a proven track record of success in team leadership and workforce management. My ability to manage multiple functions and activities in high-pressure environments, along with my accuracy and punctuality, makes me a reliable asset to any organization.My expertise in MS-Excel and PowerPoint, as well as my proficiency in the Japanese language, has allowed me to work closely with Japanese clients to resolve technical issues related to their PCs. Currently, I am working as a freelancer as an interpreter while also studying data analysis from Coding Invaders (Pune) and working on live projects.Throughout my career, I have successfully handled various responsibilities, including taking calls and solving customer queries, managing call volumes, convincing customers to purchase service packages, and maintaining customer satisfaction. In my previous role as a WFM in IQOR India Pvt. Ltd., I was responsible for managing attendance, program break schedules, generating ideas for process and service improvement planning, producing daily reports, and forecasting requirements. Additionally, as a team leader at Xprezto Info Solutions Pvt. Ltd., I was responsible for increasing team productivity, improving quality of team output, talent management, conflict management, maintaining low attrition rates, and enhancing customer satisfaction.My academic credentials include a B.C.A degree from SVSU, and I have also completed basic and N3 level Japanese language courses from MOSAI and MEIKOSHI, respectively. I have cleared JLPT Level N5 and N4, as well as NAT Level Q3, and have studied JLPT Level N2 at JIFL in Jaipur.Apart from my professional expertise, I possess excellent communication skills and have a very cheerful and pleasing personality. I am fluent in English, Hindi, and Japanese and have advanced computer skills in maintaining RFM analyses, MYSQL, Microsoft Power BI, and Python.With my diverse skill set and experience, I am an ideal candidate for roles in team leadership, workforce management, or data analysis.