Anshu Narayan Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Alberta, Canada

The Expert Connect is a platform that offers wellness consultations as well as tools and support to optimize your health and well-being. Our ecosystem consists of a multidisciplinary team of wellness experts who support you with an integrative and whole human approach. From stress to anxiety or you if are struggling with something more serious our experts take active measures to apply high quality multifaceted approach to support you on your wellness journey.

Calgary, Alberta, Canada

Owning and championing the digital customer onboarding and offboarding journey. Working closely with the product strategy team to understand product-market fit. Collaborating with the marketing, product, and research teams with shared accountability to grow our digital customer base, and increase activation & engagement & retention.

Leading a team to enable and integrate personalized “direct to customer advice”, improvingthe financial wellbeing of our customers. Led several key strategies including: Gender IntelligenceStrategy, Financial Literacy Strategy and Co Leading the Women in Banking and Indigenous Banking Strategy. Identify and implement strategies to improve the effectiveness of ATB’s advice systems while minimizing customer friction. Led the creation and development of scalable programs and successfully rolled them out to over 20 branches. Enabled branch team members to carry out the programs to their customers. Working with key stakeholders in the business to streamline operational processes thereby increasing efficiency and productivity. Collaborating with key stakeholders in creating programs for customer facing team members to improve the quality of advice delivered to Albertans.

Calgary, Alberta, Canada

Newly created role designed to bridge the gap between departments, removing blockers and dependencies: Product Design, User Experience, Marketing & Brand, Call Center team, Banking Operations, Wealth teams, Small Business teams, Retail Banking Network etc. Led a virtual team of 13 members to lead organizational transformation by creating adaptive cultures that accelerate change. Helped product teams understand market problems, user and buyer personas to build behaviors andtools that create seamless customer experiences for Albertans. Facilitated and worked in Agile environment with cross functional squads. Led virtual teams across Alberta and maintained open and productive relationships with all team members. Led the data team in understanding operational metrics and KPIs.  Communicate key metrics and insights for senior management to make data-informed strategic decision.

Enhanced ATB brand by being obsessed about our customer experience. Harnessed digitalcapabilities to transform our business to be leading edge in the market. First branch to user test ATB's internal product- Onboarding Express Increased Customer Advocacy Index from the low 40s to the high 60s. Ranked in the #1 CAI Index. Transformed Fifth Ave into a digital hub by grooming bank tellers into a personal banker roles and cross training four personal bankers on dual proficiency. Led Group Wealth Services Program and was invited to lead this program in 30 other branches due to it’s success. Led the new branch manger onboarding program in Calgary Market. Led multiple different branches at the same time supporting senior leadership.

Promote positive customer experience all whilst being accountable to the shareholders by developing and improving sales staff functions, including new product rollouts, volume distribution, customer experience development and goal fulfillment. In addition, increasing shareholder value via new customer acquisition and therefore increasing book of business. I provide cross-functional team training, coaching, and mentoring. Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance related matters Develop and maintain a network in the community to enhance TD's visibility and build a strong referral source for new potential business. Cultivated a positive and customer focused work environment that help build productivity, innovation, operational improvement and professionalism in my team. Champion Branch in 2014.