1. Managed global operations for India, Middle East, UK and South Africa markets.2. Provided outstanding customer service to Executive Club Members (Frequent Flyer Program) of British Airways. 3. Handled faring and ticketing existing airline reservations, cancellation and re-validation of tickets.AchievementAchieved Customer Service Loyalty Champion award for the outstanding C-SAT and Quality in Q2 (2016).

KRA's as a Backup Branch Manager (Manager Operations)1. Responsible for overall supervision of branch operations and sales processes.2. Scrutinizing AOF’s and strict adherence to AML / KYC norms as per the laid down process. 3. Lobby management – queue handling, footfall management4. Branch Administration – including housekeeping, branch upkeep etc.5. Recorded and resolved all complaints received within the stipulated TAT.6. Promoted all direct banking channels (DBC).7. Joint custodian for system administration and vault custodian.8. Monitoring, checking and reconciliation of office accounts and Locker Operations.9. Death claim settlement and deliverables management.10. Activation and depletion monitoring of all newly opened accounts.11. Ensured that branch had banners, collaterals, pamphlets as per the merchandising manual.12. Ensured all staff members were trained on products and sales processes of the Bank.

Key Deliverables as Business Banking Relationship Manager - Axis Bank Bhiwadi (India)1. Achievement of CDAB from New to Bank (NTB) Current Accounts on a monthly basis.2. Achievement of incremental CDAB i.e. deepening from existing current accounts.3. Sourcing 36 High Value Current Accounts (HVCA) in the F.Y 2011 – 2012.4. Achievement of IPG Budget on a monthly basis. (LI/GI/Gold Coins etc)5. Achievement of cross sales budget from CASA customers (Forex, Business Loans).6. Selling of CMS Mandates to Current Account customers.Key Deliverables as Manager - Prepaid Cards at Axis Bank Bhilwara (India)1. Strict adherence to and compliance of RBI/CO guidelines pertaining to prepaid cards.2. Monitoring and timely removal of Debit/Credit freeze from PCCOR accounts.3. Coordinating with BAGIC office for death claim settlement of reward card customers.4. Deliverables Management of Reward Cards (ATM Pin's & Duplicate Reward cards).5. Ensuring / verifying timely credit of commission in Reward Card Accounts.6. Administering CBDT Tax Challans on behalf of corporate/retail individual clients.7. Accountable for online verification of AOF’s through AOPS software within TAT.8. Resolving SR mails within TAT by using CRM software called I-Leverage.9. Fee income generation by cross selling 3rd party products & fee income from Prepaid Cards.Key Deliverables as Front Desk Officer at Axis Bank (Malviya Nagar, India)1. Front Desk Operations (customer interaction & client servicing).2. Locker Operations (Rent recovery & Maintenance of locker agreements and locker registers).3. Voucher Verification (Cash, Clearing, Transfers, RTGS, NEFT, DD/PO).4. Regular monitoring & reconciliation of Office Accounts.5. Achieving fee income targets by cross selling third party products (LI/GI/MF/Gold).6. Vendor Management and managing service level agreements (SLA’s).

Key Deliverables as Lobby Manager at ICICI Bank Ltd, Raja Park Jaipur (India)1. Front Desk Operations (customer interaction & client servicing)2. Attaining the branch targets on enhancing relationship value and audit rating for branch.3. Voucher Verification (Cash, Transfers, RTGS, NEFT, DD/PO).4. Maintaining productivity metrics and handling opportunities to reduce TAT of processes.5. Ensuring timely submission of various monthly / fortnightly MIS reports.6. Vendor Management and managing Service Level Agreements (SLA’s).Key Deliverables as Cash In Charge at C-Scheme, Jaipur (India)1. Responsible for Cash Management at Branch, liasoning and co-ordination with currency chests of different banks. 2. Administering process migration initiatives and ensuring audit & statutory compliance.3. Cash Voucher Verification, Locker Operation.4. Creating currency chest reports and RBI Report (ICCOMS) on a daily basis.5. Ensuring timely submission of various monthly / fortnightly MIS reports.6. DQM Management and Footfall management in cash department to ensure TAT of services.Achievements1. Successfully managed projects such as CRISP and Franking at C-Scheme Branch, Jaipur.2. Significantly contributed in Branch IAD Audit [Achieved 80% in May 2008 and 90% in May 2007].