• Reviewing compliance & governance requirements; conducting risk assessments for overall IT processes as per organizational policies and standards• Implementing, reviewing, and monitoring technology RCSA’s (Risk and Control Self Assessment) for all IT processes • Reviewing potential inputs for RCSA’s via lessons learned or RCA findings from major incidents, inclusion of new product or services or through identified control gaps• Coordinating with First line of defense, ensuring timely implementation of action plans, control assessment reviews, & performance parameters reviews for individual KRI’s• Publishing and presenting RCSA performance dashboard to Chief RISK Officer• Escalating concerns regarding high priority risk issues and persistent issues to TRC (Technology Risk Committee) and BRC (Business Risk Committee)

• Worked as GRC Consultant with Cyber security and Risk Services Group• Managed security delivery team of 12 resources working on multiple cyber security technologies• Ensured account level implementation of information security policies, standards, procedures, and guidelines as mandated in the customer Master Service Agreements (MSA)• Developed customer facing governance and compliance framework, in accordance with organization’s information security policies.• Implemented global patch management governance framework; coordinated with external auditors periodically/contractually agreed audit • Managed and presented risk register to management & client to review/discuss risk mitigation plans

• Established and managed governance processes supporting adherence to relevant and contractually agreed service levels• Identified gaps and suggested process improvements on ITIL based best practices• Designed and implemented process solutions, including providing inputs on tool set up, configuration data and alert mechanism• Aligned ITSM solutions architecture to achieve IT Business priorities - IT & Vendor service performance, standards lifecycle management leading to reduced cycle times, improved portfolio rationalization, and driving IT simplification• Conducted discovery and due diligence of customer environment and proposed cost effective solution to customer

• Worked on multiple projects; designed and implemented customized processes based on client's maturity level of ITIL processes• Liaised with respective stake holders (customer and support teams) to educate on defined processes• Conducted and supported ORT (Operations Readiness Testing) for each project.• Coordinating with tools teams for implementing process requirements on tools configuration

• Management and governance for ITIL Service management processes• Managed incident, problem management, service request management, change and release• Produced daily, weekly, monthly & quarterly reports including process SDR’s dashboards & team performance reports and initiated appropriate action plans• Conducted annual reviews of SLM process and negotiate, on any contractually required amendments• Ensured successful implementation and logical completion of all performance improvement plans

• Provided end-user support to UK based end users for troubleshooting and configuring Linksys network devices (802.11A/B/G/N Routers, Gateways, Print Servers)• Analyzed, configured and troubleshot Wired & Wireless Routers, Wireless Access Point, Wired and Wireless Network Adapters, Printer Servers, VPN Configuration and Gaming Adapters