• Create IT Operation policies and processes in-line with the business requirements.• Engineering IT Operation practices throughout the organization using ITIL Standards.• Planned and Implemented bank wide infrastructure & application monitoring system.• Maintain the proper relationship with other cross IT functions within the organization.• Coordinate with support, core and application teams to delivery and enhance IT productivity.• Plan and execute solutions which are in-line with the business requirements.• Implemented service transition management and delegated to the various stakeholders. • Design and implement short and long-term strategic plans to make network, Telephony & datacenter capacity meets existing and future requirements.• Prepare Technical RFPs and other documentation for IT projects and associated efforts in the area of computing, network and datacenter.• Management and operations of Bank’s Network and datacenter and compliance with Audits• Implemented availability and capacity management techniques and reporting functionalities. • Mentor/guide junior resources. Work in a team environment and responsible for delegating work

• Designing, testing and implementation of production and development environments, creating and incorporating system architecture designs.• Designing IT Level 2 and level 3 policies and processes in-line with the business requirements, while following IT standards and defined processes for workflows using a systematic approach for deliverables. • Evaluating the business requirement for the needs of new tools or changes to existing tools. • Extensive cooperation, interaction and coordination with all levels of Agility employees – from developers to board members – across all countries of operation and all Lines of Business.• Implementing and testing disaster recovery plans and procedures.• Manage teams both on site and off shore, ensuring alignment and collaboration is attained to obtain desired outcomes.• Conducting interviews to ensure prolific candidates are recruited and inducted into the organization’s structure.• Communicating status and follow up with customer, actively foster and maintain relationships with key constituents.• Implementing and enforcing IT policies, processes, procedures and work instructions while ensuring appropriate IT standards and documentation are maintained throughout the organization. • Possess extensive technical and practical knowledge of networking, operating systems and virtualization, including sound understanding of VoIP, anti-virus and software development.• Building consensus and be able to negotiate within Governance and internal partners.• Ability to read, analyse and interpret general business periodicals, professional journals, technical procedures, or governmental regulations including the ability to write reports, business correspondence, and procedure manuals.

• Structured deployment of patches on over 2000+ servers maintaining business timelines.• Deploying and testing multiple active database instances on a single server, while performing fine tuning and performance enhancement.• Adhering to incident, event, problem and change management procedures and policies.• Creating technical and handover documents for lower level teams, while providing training, knowledge transfer and technical guidance.• Transforming physical to virtual sever clones on development environment and incorporating the same in production.• Performing application, database and OS upgrades in a structured systematic approach and ensure backups and risk analysis have been considered.• Ensuring server and application licencing have been budgeted and forecasting future requirements.• Troubleshooting any critical or warning events and issuing reports to management and the user community with diagnostics carried out, solution applied, root cause and preventative action. • Engineering IT practices throughout the organization using ITIL Standards and communicating technical issues and problem resolution information to end users and peers.• Identifying, categorizing and assigning severity to issues, providing level 3 support for incident resolution and assuring Service Level Agreement (SLA) compliance. • Providing support to business channels on hardware, software and telephony related issues. • Protecting assets from unauthorized access, disclosure, modification, destruction or interference.• Reporting security events or potential events or other security risks to the organization.• Performing regular health checks on servers and networking devices while automating these processes to reduce manual intervention and configuring notifications to be delivered to the concerned parties.• In-depth practical knowledge and experience on Microsoft System Center suite and SolarWinds, expert command on SQL, power shell and VB.

• Identify, categorize, and assign severity to issues.• Provide level 3 support for incident resolution.• Provide technical guidance to team members. • Assure SLA compliance and proper operations are in order. • Evaluates needs of new tools or changes to existing tools. • Provide support to business channels on hardware, software and telephony related issues. • Document all incidents into the service management system. • Implement & enforce policies, processes, procedures and work instructions.• Ensures appropriate standards and documentation are maintained throughout the organization. • Perform trouble shooting and problem resolution analysis, including root cause analysis of data to be reported to management and the user community. • To participate in IT projects including equipment moves and location expansion. • Communicate status and follow up with customers.• Develops specific tools as needed.

• 24/7 shifts based global Data Centers operation providing level 2 Support.• Monitor Agility’s global network, voice quality, signalling and server status alarms.• Ensure proper monitoring of servers, SBCs, load balancers, storage, IP routers and switches, and IP circuits.• Ensure the availability and smooth functioning of all monitoring tools.• Send notification of Service Degradation/Service Outage to business and follow up through resolution.• Track escalations with the vendors and ensure that all records are updated regularly.• Primary point of contact for all incoming trouble reports, service requests and customer communication for any service-related issues.• Trouble shoot network and software problems, including making test calls, logging into devices, querying devices, finding information, and generating reports, per defined procedures.• Record details of all events in the Service Desk System from detection to resolution. • Follow procedures for urgent requests, including use of all available communication methods.• Follow up on all requests and update them in orderly manner.• Maintain the Asset Register of all servers, filers and network devices owned by Corporate IT.• Works closely with NOC management and peers to keep them informed of service status, ongoing issues.

• Integral part of the I.T Operations team.• Regular and timely backup of servers, including editing and creating of scripts for backup.• Maintaining, managing, and updating the main Al-Shaya Central Inventory system.• Implementing Cognos (B.I Tool) to fit Alshaya requirements.• Customizing Boomi (FTP Service) to update 1800 stores/main inventory system. • Testing and implementation of Operations w.r.t brand H & M.• Coordinating with the Sweden I.T. Team for integrating Al-Shaya Middle-east systems with Swedish Exorigo Systems.• Providing system design analysis based on Alshaya Middle East systems.

• Worked on maintaining, developing, testing and coding of a LAN messenger using Java, which is being used by the company up to date.• Occupational Health Services- Database Management System• Created Text editor in C++• Anatomy – Simulation in atoms and atom bombs• Cetris – Game development in C++• Iggy LAN Messenger – Created in JAVA• Biker’s Forum – Web Development