Over the course of my life I have had access to a wide variety of computer systems both in personal and professional settings. I have worked in several different retail environments and customer service-oriented jobs , and currently work on end-user training/support for a variety of software systems. I’m a driven individual, and one who has developed a strong competency when it comes to understanding networked systems, and have the presence of mind for troubleshooting. All of these skills are coupled with effective communication and detail tracking to ensure all parties are working from the same page. My measure of professional success is the respect I've earned from each my peers at the end of collaborative projects. Currently, I am employed at Rich Products Corporation as a Packaging Graphics Specialist. In my role, I provide support for a digital asset management system, to SAP workflows, to acting as the business owner for a central in-house printing system (local devices connected through networked applications). While my educational background is mainly with graphic design software, I’ve branched out to project management, strategic planning, and coordinating onsite services. I’m on call 24/7 for system support post-go-live, understand how to effectively triage and resolve issues, and initiate escalation processes for issues when appropriate. On top of all this, I create thorough supporting documentation, and provide ongoing end-user training. Lastly, I participate in corporate-wide social groups, am actively pursuing an MBA, and plan events for corporate engagement sponsored by the company.Aside from my technical competencies, I have pride in being an extremely effective communicator, a conscientious team member, and I'm able to focus on both the large and small picture, I believe that given the opportunity to do so, I have the ability to present a unique combination of skills and personality traits that would make me an asset to any employer.
Listed skills include Microsoft Office, Adobe Creative Suite, Raiser'S Edge, Management, and 22 others.