MAJOR ACHIEVEMENTS: • Achieved outstanding sales results by implementing the first “packaged products and services” for retail clients in Belarus • Realized extraordinary activation level (tokenization) linked to the implementation of Apple Pay service in cooperation with VISA and MasterCard• Carried out a successfully holistic processes optimization for retail customers resulting in increasing customer satisfaction by 10%, decreasing the number of complaints by 15%• Implemented pool of strategic projects (using biometric technology, RPA, Chatbots, AI, etc.)• Reached the best financial results (revenues, ROE, CIR) in the history of Alfa Bank Belarus. • Managed strategic departments:✓ mobile and Internet banking development (Agile/Scrum)✓ retail products and processes development, ✓ e-commerce sales & services

MAJOR ACHIEVEMENTS:• Spectacular “Strategic Projects” & “LEAN” Philosophy Management implementation which boosted core processes efficiency by >50% improvements in the last 4 years, 210 FTE reduction and costs savings of 15 mio PLN per year.• Cost Optimization & Operations Pool Resourcing resulting in zero headcount increase in the for last 4 years• Successful implementation of “No Operations Strategy” reflected in processes improvement, optimization and digitalization (BPM, RPA, ECM, Software Tokens, Voice Recognition, AI)• Successful transformation of managed IT Development – implementation Agile/Scrum methodology• Outstanding and simultaneous implementation of two innovative and substantive applications: document management and one central repository (ECM) for the whole sales network (retail, corpo, mFinanse)• Successful “Pan-European Commerzbank Project” (Designed End-To-End Target Operational Model for "mBank Europe")• Transferred without any implications over 600 FTEs of mBank Operations to a new location in Łódź.

MAJOR ACHIEVEMENTS:• Successful implementation of a new, fully integrated commission system for over 3000 agents sales network• Extraordinary launch of a breakthrough life insurance product which reached 160% growth of targeted sales within 1st year of delivery• 20% decrease of operational costs for group's insurance products• Implementation of integrated, efficient document management system for whole PZU Group In cooperation with IBM• Management of over 1000 employees, including PZU Call Center, IT Development Department, Operational Centre

RESPONSIBLE FOR:• Project Management department leadership• Initiation and management of strategic projects within Corporate Insurance Division in Poland, e.g.:✓ Customer Relationship Management (CRM) for KBC Poland,✓ implementation of a new back-end system in Warta,✓ modification, implementation of new products, business processes improvement, costs reduction initiatives• co-operation with other stakeholders entities in the field of various strategic projects within KBC GroupMAJOR ACHIEVEMENTS:• Successful implementation of an integrated CRM system for the group's corporate business, enabling on-line sales monitoring and control• Pioneering implementation of an on-line sales reporting based on Business Objects solution

RESPONSIBLE FOR:• Acquisition of new customers, sales of banking products and services to SME (Small & Medium Enterprises) customers via electronic channels• Development and maintenance of CRM application designed for day-by-day cooperation with bank customers for over 300 internal users• Development and maintenance of web pages designed for SME customers• Development of internet banking systems for SME customers• Migration of SME customers from corporate systems to retail banking systems