•Develop and update all department productivity dashboards and build customized reports for ad hoc requests•Analyze outcomes to create narrative and visual reports for the State, upper-level leadership and 35+ person team•Track and monitor health plan and industry trends such as membership, market share and local health conditions in order to advise the community and member outreach teams on recommended programming and activities•Collaborate with corporate data teams to establish and monitor effectiveness of innovative initiatives such as: Community-Based Health Navigators and Moms2b (cell phone initiative for high-risk, expecting mothers)•Translate raw data from multiple sources (internal databases and external research) into descriptive accounts of company successes, identification of growth opportunities and overall business summaries•Provide technical, event management and on-site support for community events and programming

•Independently assessed customer information and suggested appropriate product and service solutions•Met with customers/prospects and developed understanding of other financial objectives and needs•Independently assessed customer information and suggested appropriate product and service solutions•Designed, discussed and maintained data reports on various sales metrics for branch and region

•Supervised staff of eight and assisted with monthly and weekly employee sales coaching•Implemented Convenience Concierge program within store•Reconciled customer and store accounts through financial database software•Developed and maintained reports of store general ledger accounts•Consistently obtained quarterly sales goal for 10 straight quarters since hiring

Provide customer service assistance to customersHandle small and large scale monetary transactionsPromote and inform customers about current products and promotionsResponsible for meeting store and personal quarterly sales revenue goals

•Assisted injured players as part of the stretcher crew•Fulfilled operations checklist and provide set-up assistance•Set-up and broke down sidelines and hydration stations for players, coaches and officials

•Provided customer service support to more than 100 customers a shift•Implemented direct selling techniques to find the right products for customers•Gave advice to customers on merchandise and promotions•Conducted merchandise replenishment

•Game official for three Intramural sports including Basketball, Flag Football and Kickball•Led three-person team of officials•Managed 3-5 games per night•Officiated four Championship games in Flag Football and Basketball

•Started as a Front Service Clerk, was promoted to Cashier, then to Customer Service Staff•Helped dozens of customers with all of their shopping needs•Assisted in solving customer complaints•Supervised Front Service employees