Anthony Stevens Email & Phone Number

Melbourne, Vic, Au

Took charge as the Website Manager, overseeing website backend, product data management and front end user experience.Successfully managed a new website platform transition within a month turnaround, with all product data imported seamlessly - trained all staff on new platform.Refined the order processing system by creating new pick slip and shipping template designs, which significantly reduced order fulfilment times, As a result, new customers were more inclined to return due to the incredible order turn around time.Developed a Google review prompt card in each order, motivating customers to share their feedback. This led to over 500 positive reviews, resulting in a 5-star average rating on Google.Applied analytical skills to rectify product discrepancies, enhancing accuracy for over 25,000 product listings, cleaning old data and errors, leading to increased user session duration.Worked closely with the buying team and suppliers for prompt issue resolution and data updates, using CSV file management and excel functions to synchronise supplier data, ensuring efficient and precise updates for our product data, including prices, descriptions, and new items.Incorporated a price monitoring system to regularly assess competitors' pricing, allowing us toremain current with sales trends and guarantee our position as a market leader.

Accurately process purchase orders and manage inventory, creating a new system to cut back on manual input, automating this process saved several days of work each month - trained staff on new system.Implemented a new packing system to scan and cross-check products, ensuring 100% packing accuracy on all orders. This led to a significant reduction in customer grievances related to incorrect product delivery, reducing the workload for the customer service team.Implemented Zendesk as the primary customer support platform for the business. Streamlining the ticketing processes, enhancing response times, and improved overall customer satisfaction ratings.Managed the transition from Windows 7 to Windows 10, requiring comprehensive hardware and software upgrades. Personally set up and configured all new computers, printers and EFTPOS systems, opting to custom build all new computers to better meet business needs and cut costs.Provide comprehensive IT support, diagnose and resolve issues with the network, hardware and software, ensuring seamless operations and minimal downtimeContinuously assess and refine current administrative systems, identifying bottlenecks and implementing solutions to reduce manual intervention in routine tasks.

Lead all shipping operations, creating a new system for the dispatch team that involved the automatic creation of shipping labels, reducing manual input and risk of error.Oversee logistics procedures, shipment monitoring, and collaboration with carriers and vendors.

Collaborating with team members to achieve store targets and goals.Participating in inventory management, including sales forecast and stock ordering.Assisting in training and onboarding new employees to ensure consistent service standards.Serving as a liaison between team members and management, conveying feedback and suggestions for process improvement.Assuming responsibilities of the Deputy Manager, overseeing daily store operations.Contributing to staff scheduling, and maintaining a positive and motivated team environment.Implementing company policies and ensuring adherence to established procedures.

Setup and configuration of computer systems and software for technical teams, streamlining their workflow.Installed POS systems and computer networks for prominent retail clients, including Coles and David Jones, including patch panel cable management, on shop floors and in office.Troubleshot hardware and software issues.