Anthea Ward Email and Phone Number
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Anthea Ward personal email
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Customer service manager across the retail, hospitality and licenced industries, delivering performance, customer service and financial targets through creating an enthusiastic and co-operative team.
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On Train Service Delivery ManagerEast Midlands RailwayNottingham, England, Gb
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On Train Service Delivery ManagerEast Midlands Railway Apr 2014 - PresentUnited Kingdom -
Customer Experience ManagerEast Midlands Trains Apr 2014 - Present
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Customer HostEast Midlands Trains Sep 2012 - May 2015Providing the First Class Offer to our prestige customers. Alongside my role as a customer host, I was recently selected for the first intake to the EMT Management Development Programme with the opportunity to experience the many different areas involved with East Midlands trains.
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Assistant ManagerNando'S Apr 2011 - Sep 2012Derby WestfieldRunning a busy city centre restaurant, I was responsible for managing and training a team of over 40 staff to deliver a £2m annual turnover by exceeding company standards for customer service, following the marketing plan, controlling financial processes and costs, and ensuring compliance with legislative requirements in areas such as food hygieneAs the restaurant ‘buddy manager’ I selected, trained and managed the staff mentors who delivered training to new staff and set the examples… Show more Running a busy city centre restaurant, I was responsible for managing and training a team of over 40 staff to deliver a £2m annual turnover by exceeding company standards for customer service, following the marketing plan, controlling financial processes and costs, and ensuring compliance with legislative requirements in areas such as food hygieneAs the restaurant ‘buddy manager’ I selected, trained and managed the staff mentors who delivered training to new staff and set the examples for customer service and food production standards. This directly led to reduced costs through controlling staff training, while also raising achieved standards as measured by audit and mystery shoppers. Show less -
Floor ManagerChesca Mar 2010 - Apr 2011
Anthea Ward Skills
Anthea Ward Education Details
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The Berwickshire High School
Frequently Asked Questions about Anthea Ward
What company does Anthea Ward work for?
Anthea Ward works for East Midlands Railway
What is Anthea Ward's role at the current company?
Anthea Ward's current role is On Train Service Delivery Manager.
What is Anthea Ward's email address?
Anthea Ward's email address is an****@****s.co.uk
What is Anthea Ward's direct phone number?
Anthea Ward's direct phone number is +4479178*****
What schools did Anthea Ward attend?
Anthea Ward attended The Berwickshire High School.
What skills is Anthea Ward known for?
Anthea Ward has skills like Management, Customer Service, Training, Team Leadership, Hospitality, Operations Management, Teamwork, Retail, Team Management, Time Management, Sales, Employee Training.
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Anthea Ward
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