I specialize in optimizing and managing third-party Source to Pay technologies, specifically utilizing GEP Smart and Quantum software solutions. My role focuses on enhancing operational efficiency and supporting the seamless integration of these platforms to streamline procurement and payment processes.Key Responsibilities:- System Management: Oversee the implementation and ongoing maintenance of GEP Smart and Quantum software, ensuring alignment with Citi’s strategic objectives and operational requirements.- Process Optimization: Analyze and improve workflows within the Source to Pay process, identifying opportunities for automation and efficiency gains.- Cross-Functional Collaboration: Work closely with procurement, finance, and IT teams to ensure effective integration of systems and processes, facilitating smooth operations across departments.- Data Analysis: Leverage data analytics to monitor system performance, generate insights, and inform decision-making related to sourcing and payment activities.- User Support & Training: Provide support to end-users, troubleshoot issues, and deliver training sessions to enhance user proficiency with GEP Smart and Quantum platforms.By leveraging my expertise in System Operations and Analytical skills, I contribute to Citi's commitment to operational excellence and effective financial management.

In my role as Validation Project Manager at Bristol Myers Squibb, I served as a Salesforce Administrator and Project Manger for the Veeva CRM platform, overseeing all operational activities for Oncology, Field Medical, CAR T-cell Therapy, Hematology, and Immunology.Key Responsibilities:- Managed and optimized system operations within the Veeva CRM platform, ensuring alignment with departmental needs.- Collaborated with cross-functional teams to identify requirements and implement system enhancements.- Provided end-user support and training, facilitating effective use of the platform.- Led meetings with executive sales leaders to discuss system changes and gather feedback.- Managed IT incident escalations, successfully reducing escalated incidents by 20%.Through these efforts, I contributed to the overall efficiency and effectiveness of sales operations within the organization.

Business Analyst/IT Operations Specialist for Field Medical and Oncology Business Units