Resourceful and insightful Operations / Customer Experience Executive experienced in creating and scaling global contact and support centers. Offering an array of skills within team building and management, training/coaching, client service excellence, procedural design, KPI evaluation, competitor analysis and quality control. Consistently evaluate staff performance and determine continuous improvement methods. Engage in creative problem solving and promote employee empowerment. Design incentive programs, engage in effective program resolution and consistently collaborate internally to promote idea sharing. Maintain clear communication.