Anthony Aleman Email & Phone Number

London, Gb

Responsible to the Order Fulfillment Manager, Customer Services, Americas for allquality system operations for both the Customer Service Representative (CSR) andCustomer Incentive and Support (CI&S) functions.Directly supervised an Order Fulfillment staff of two (2) supervisors, twelve (12) CSR's, and eighteen (18) CI&S representatives on all quality system issues.Developed the Order Fulfillment group's quality system from scratch in just three (3) months. Net Result: Increased accuracy from 56% to 83% on all orders processed in the order entry system by year's end generating $215,000 in savings.Redesigned CI&S' Training Manual and performed all subsequent training and document control for the entire Order Fulfillment group. Net Result: Established and implemented a baseline for the entire staff, which improved the overall knowledge of the team and terminated $65,000 in re-training costs.Provided leadership for the Quality Corrective Action team, internal audits, and maintained the FDR, QSR, and ISO complaint queue. Net Result: Achieved timely resolution on all complaint issues resulting in re-inventory and re-shipping cost savings of $40,000.Spearheaded both internal and external quality audits for the group. Net Result: Accomplished successful results, which in part allowed the company to pursue $100,000,000 in loans.

A publicly-held $550,000,000 corporation manufacturing and distributing x-ray film anddigital imaging equipment for the health care industry (formerly DuPont's Medical

Wilmington, De, Us

Responsible to the Director, Marketing Technical for all Other Equipment Manufacturer's (OEM) connectivity interfaces including video, digital, host control, and DICOM.ANTHONY J. ALEMAN Page 3Directed technical resources for Sales, Service, and R&D while maintaining membership on product, core, and escalation teams to unify product offerings. Net Result: Consolidated product information to reflect accurate pre-installations and installations restricting on-site visits by 25% for a saving of $20,000.Launched product role out, controlled installations, and external evaluations to resolve connectivity issues. Net Result: Created favorable equipment connections resulting in reduced purchasing requirements of $165,000 for a two-year period

Wilmington, De, Us

Responsible to the Call Center Manager for all remote and periodic on-site support on all Sterling E.I. / DuPont products.Interfaced Sterling E.I. products to hospital network LAN/WAN's using ISDN, T1, Local/Remote Bridges, and Routers. Net Result: Prevented the need for on-site support by 75% on all calls handled.Promoted to OEM Connectivity Manager.

Wilmington, De, Us

Responsible to the National Service Manager for all escalations, applications, and installations on all Sterling E.I. / DuPont products.Streamlined preventive maintenance and application procedures in the field to ensure product downtime remained at a minimum between scheduled visits.Promoted to Senior Call Agent.

Wilmington, De, Us

Responsible to the District Service Manager for all on-site service, installation, and preventive maintenance on all Sterling E.I./C.I. / DuPont products.Promoted to Regional Service Specialist.

Us

Shaw AFB, Sumter, SC.Shaw AFB Hospital Biomedical Tech. TAC base with ATH responsibility.; Responsible to the Biomedical Equipment Supervisor for all medical equipment residing within the hospital, dental clinic, and ATH.Performed preventive maintenance, installation, and deployment on all hospital medical equipment.