It Support
Current• Serve as a first point of contact for internal applications, network, hardware, mobile, andtroubleshoot issues• Diagnose and resolve, as well as follow up on outstanding issues with customers regardingthe status and closure of incidents/requests• Troubleshooting and identifying causes for hardware malfunctions or software errors• Monitoring performance of IT equipment and computer systems• Advising users on which steps to take to resolve IT problems• Provide technical support to users• Installing hardware and software