See description under "Special Services Supervisor" below.

Directed and coordinated the completion of purchase orders, accounts payable, and the deliveries for national accounts through Home Depot’s Pro Systems.

Managed $8 million worth of open purchase orders for production, inventory and services for the fiscal year. Coordinated, trained, coached, and developed teams of 20+ in the customer service department. Mastered knowledge of policies, procedures, and duties related to customer transactions, and introduced department-wide SOP Policy changes. Oversaw the completion of multiple daily, weekly, monthly, and quarterly reports such as P&L statements, accountability, special service management, point of sale discrepancies, special orders on-hand, and Book and Physical reports. Trained upper level management in SOPs and workplace software.

Responsible for driving sales growth and profitability by cultivating business relationships with assigned customer portfolio. Generated new business with industrial, commercial, and other professional type accounts.

Studied Mandarin, fixed grammar and context for technical manuals and instruction booklets for various manufacturing companies.