- Managing the operations of 3 resto/pubs: Community & Alvee in Lebanon as well as Soul in Cyprus.- Meeting with other managing partners and shareholders to align on business objectives and needs.- Creating a brand identity for each business, while serving as a development ambassador.- Consulting in new store openings in terms of management & sales by generating a business plan & model.- Curating & refining menus with the aim to price & upsell a wide selection of drinks based on customer demand and seasonal limitations.- Aligning company branding & atmosphere design by selecting decorations & following industry trends.- Implementing bar designs according to the universal requirements of workstation layouts including service front and back bar setups.- Analyzing & adapting to the continuously changing habits of the environment & the customers.- Rendering effective customer satisfaction solutions by linking stakeholder objectives to people needs.

- Managed business operations & development as well as customer service.- Recruited & mentored the staff as well as monitored their progress.- Created a new brand identity through revamping the menu & upselling attractive drinks.- Optimized operational costs by negotiating with multiple vendors.- Resolved customer disputes calmly and professionally.

- Developed the printing business by building relationships, evaluating & assessing risks, penetrating a new market, analyzing opportunities, coordinating sales & KPIs.- Dealt with customer service by following up on all customer complaints & after sales services.- Grew the business by a double-digit number after only the first year by signing 4 big companies including Poppins & Snips.- Providing sales/order processing support to the customers & resolving client queries; building relationship with clients involving follow-up for approvals & payments.- Supervising team’s progress, identifying shortcomings and motivating high performance among the team.- Driving business growth through identification and penetration of new market segments for attainment of periodical targets for printing machines.- Performing sales activities like Quotations/Offers, Proforma Invoices, Order Punching related to machines documentation and dispatches; managing the sales database in the master files in a proper manner.- Filing and collecting important data & confidential documents, preparing monthly reports and communicating relevant information.- Ensuring that documentation should adhere to laws & policies.- Reviewing completeness, accuracy, and authenticity of documents; performed quality check on documents by following document control processes.- Assessing feedback, evaluating areas & providing critical feedback on improvements.- Informing customers on unexpected delays or problems; responding to complaints from customers and forwarding the same to the Customer Support Department.

- Forged strong customer relations which helped the company achieve a 4.8/5 rating.- Grew yearly sales by an average margin of 20% due to customer satisfaction. - Controlled expenses by efficiently ensuring the percentage of cost to be no higher than 15%.- Reduced monthly costs by 5-10% through staff guidance & training on the efficiency of operations.- Introduced new drinks to the menus by thinking outside the box.- Handpicked, bought & managed inventories & supplies, and analyzed ingredients costs per gram.- Recruited & guided the right talent & managing employee payrolls.- Optimizing strategic scheduling placement based on management milestones.- Lead & supervised business operations through staff training, working closely with chefs, and cooperated with vendors.

- Ensured optimal productivity & high levels of customer satisfaction.- Organized & foresaw several events while ensuring optimal business procedures.- Set up the menu from scratch through benchmarking and researching market trends.

- Streamlined the general administration & office management functions; supervised and organized managerial services for administration.- delivered firsthand support to Senior Leaders.- Monitored the performance of the volunteers to ensure efficiency in voluntary activities.- Maintained various documentation to ensure better compliance; created filing; archived system for documents; managed paper records; developed and maintained complex databases.- Successfully participated in the LDE Project.- Provided managerial and administrative services by conducting a new filing & documentations system.- Organized & conducted various outdoor events adhered to prescribed budget.- Volunteered & monitored the external and internal activities of the ministry.- Managed a project concerning information details of around 3500 Lebanese expats.