Property Oversight- Managed the day-to-day administration of the property, with a focus on excellent customer service to tenants. Built caring, productive relationships with tenants with a focus on helping tenants maintain their housing. Responded directly to all concerns raised by tenants in a timely and effective manner.o Managed property management staff, providing leadership and problem-solving support to desk clerks, janitor, assistant manager, and other staff. Hired, trained, and supervised all property management staff assigned to the property. Provided professional development guidance to all staff. Conducted annual goal setting and ongoing performance reviews for all employees. Ensured that quality standards and best practices were consistently met.o Served as lead contact for daytime and after hour building emergencies and staff advice, responding as needed in collaboration with DISH and DPH services staff.o Occupancy-Ensured fair and consistent application of property rules and regulations, lease and lease addenda; documented and reported all violations.o Finances-Oversaw site budget and cost containment. Problem solved unanticipated expenditures with Director. Prioritized site enhancements with a focus on improving the tenant experience of the property. Collects rents and other monies; completes weekly secure deposits. Participated in annual organizational budget development and ongoing budget monitoring and revisions as part of the DISH Leadership Team.

Counselor ->Assistant Director(8/06-7/08)->Relief Counselor