Greet customers and assess their needs to assist them in their vehicle selection and buying process.Build customer profiles in the CRM to track and determine their wants and needs and discuss vehicle options.Present customers with the selections of vehicles available and educate them on their options.Maintain strong knowledge base of all new and used vehicle makes and models and technology features.Demonstrate vehicle features, advantages, and benefits by taking customers on test drives.Maintain contact with customers to ensure complete satisfaction and to encourage repeat and referral business.Follow up with existing and potential customers to generate leads and close sales.Work with Sales Managers to ensure that individual and department sales goals are met.Complete administrative tasks such as processing transaction paperwork, return emails, texts, and voicemails.Follow up on all sales leads from a variety of sources (phone, walk-ins, referrals, web leads, etc.)Follow up with unsold and sold customers to maximize every opportunity for sale or referral business

Managed daily operations of business, including hiring and training staff.Ensured compliance with local, state, and federal regulations.Profiled new customers to determine wants or needs and maintained relationships with existing customers by providing superior customer service.Created marketing materials to advertise used car inventory, promote business on social media platforms and google ads to maximize brand identity and generate revenue.Managed online listings for used car inventory across multiple platforms.Conducted market research on used car prices, availability, and condition.Performed detailed inspections of prospective cars for mechanical issues or damage.Secured financing for customers through loan providers or banks.Conducted test drives with prospective buyers and demonstrated features of each vehicle.Organized paperwork associated with the purchase of used cars, such as titles and registration documents.Bought and obtained used vehicle inventory through various sources including in-person and online dealer auctions, wholesale dealers, and auto repair customers.Appraised trade-in vehicles using various sources such as previous auction reports, MMR values, KBB, and JD Power.Wholesaled vehicles through dealer auctions and directly to other dealers.Followed up on customer leads via phone and/or email pertaining to auto repair services and used car inventory.Conducted daily operations of the auto repair shop, including customer service, sales, and financial management.Ordered necessary parts needed from local and international suppliers when not available in-house and kept detailed records of all repairs, including parts utilized and labor costs for each job.Provided estimates to customers for needed repairs based on labor times and cost of parts.Provided technical assistance to mechanical technicians during complex repair jobs.