Anthony Beard Email & Phone Number

Lisbon, Me, Us

* Managed the standup of all MDM services for carveout- inclusive of SOTI, JAMF, and Intune. Both business-owned and BYOD devices in scope.* Currently overseeing cybersecurity space- including Phishing/malware remediation, Defender Portal monitoring and assigning actions to groups where appropriate, and standup of third party services to integrate with Microsoft systems.

* Ran Daily/Weekly operational reviews to ensure best practices were developed and maintained.* Coached new technicians on their job responsibilities, new technologies, and process improvements.* Organized and hosted Monthly End-user Education classes, as well as monthly New Hire IT Orientation.* Routinely exceeded yearly ticket reduction goals by creating new knowledgebase articles and running continuous end-user training and communications.

Lewiston, Maine, United States

* Supported 4 back-office locations and all branches across the state, including back office, call center, executive and IT Infrastructure locations with ~2200 users.* Developed and ran a new preventative maintenance schedule for the branch network equipment.* Provided white-glove support for VIPs in the executive building with a high satisfaction rating.

Lewiston, Maine, United States

* Personally upgraded PCs from Windows XP to Windows 7 at over a hundred branch locations across the east coast* Coordinated with and trained remote technicians to perform simultaneous branch upgrades.* Over the course of the project, we successfully upgraded systems at every branch location (~1200) in the US and Canada with an overnight, rolling schedule, maintaining business continuity throughout.

Lewiston, Maine, United States

* Completed a total rehaul of a local Walmart Distribution Center’s wireless infrastructure.* Installed end-to-end cat6 runs in new business construction sites, as well as moves/adds in existing sites.* Performed IDF/MDF cleanups with minimal business disruptions.* A/V installations, inclusive of conferencing systems, flatscreen mounting, and camera systems installations.* Installed and terminated fiber runs.