Anthony Beguiristain Email & Phone Number

Miami, Florida, United States

• Augment and assist with the design, development, implementation of enhancements to existing systems.
• Participate in the pre-implementation tasks, such as system design, testing and training to gain a thorough knowledge of the technology-enabled workflows and the application features and functions.
• Responsible for the collection of data from multiple sources to assist team with implementations, optimizations, testing, and system upgrades.
• Assist with communication to assigned group regarding new features/functionality, new workflows, training system availability and downtime procedures.
• Provide daily support for designated application systems: Oneview, SoniFi, GoZio, Poppulo and Firstup.
• Complete workflow and runbook support documentation.

Coral Gables, Florida, United States

• System-Administrator level of knowledge in using Cisco Call Manager and 2nd Nature to configure, maintain and upgrade in a Cisco VoIP environment.
• Programmed installations and supported Cisco VoIP phones for conversion projects, new installations, migrations, work orders and trouble tickets.
• Organization and execution of both small and large-scale projects (migrations, new installs, disconnects and call centers).
• Provided day-to-day support, proactive maintenance, and perform independent complex system troubleshooting.
• Served as escalation point for resolution of issues for Telecom Technicians.
• Maintained and managed Telecom Cisco inventory database.

Miami, Florida, United States

• Maintained the training dashboard for Workday and Meperia that included receiving and logging customer inquiries, trainings, projects and meetings.
• Analyzed, tested, and resolved application problems.
• Designed new training programs/adapted existing ones and provided hands-on digital classrooms for end users software trainings.
• Measured trends and provided updates to training material or provided enhancements for continuous improvements.
• Created classes in ULearn for various systems including Workday, Meperia and CONGA.
• Created new users, requesters and approvers for various systems.

Miami, Florida, United States

• Acted as first point of contact in the problem determination process, for desktop and network issues.
• Assisted staff with the installation, configuration, and ongoing usability of desktop computers, equipment, and software.
• Completed, updated, and closed Service Center tickets using ServiceNow.
• Provided high quality customer service in a prompt, courteous, and timely manner by performing follow-up investigations and communicating the resolutions either verbally or in writing. Used discretion and judgment to.

Miami, Florida, United States

• Installed, configured and supported instructional and administrative computers, servers, software and peripherals.
• Maintained the integrity of the M-DCPS Network by installing, troubleshooting and repairing school-based network equipment.
• Managed the technology at multiple sites using Heat work order control ticket queues, and provided documentation as to problem, cause and resolution.
• Demonstrated high level of customer satisfaction skills in delivery of service.