Maintained and upgraded computer hardware and peripherals, ensuring smooth day-to-day operations and planning for future needs.Provided hands-on support for troubleshooting and resolving issues with office hardware, software, and networks.Managed the company’s mobile device systems, including setup, troubleshooting, and working with carriers to optimize service and costs.Collaborated with managers and team leads to align IT solutions with business needs and improve workflows.Led training sessions for employees on software applications, hardware maintenance, and general IT best practices.Took charge of onboarding new employees, setting up their IT equipment, and ensuring they had the necessary access to systems and tools.Adapted IT systems to support the growing needs of a mid-sized organization, with a focus on scalability and security.Supported and optimized SAP ByDesign functionalities when needed, aligning with project or business requirements.

Leading and training my team of technical personnelPerform complex hardware and software upgrades to existing equipment. Create technical documentation and walkthroughsSupport teammates in person and remotelyProvide White Glove support to Executive teamInstall, configure and troubleshoot end user PC Software and Hardware issues (Windows and Mac OS)Perform network connections for desktops and printers. Perform troubleshooting to determine and resolve the root cause-of hardware or software malfunctions at the desktop level. Create end user documentation and troubleshooting guides for common issues.Support customers through superb communication in person, by telephone and email.

Performed quick and accurate data entryHandled troubleshooting of workstations (Software and Hardware)Delivered excellent customer service

Monitored surveillance equipmentCompleted reports by recording observations, information, occurrences, and surveillance activitiesExhibited exceptional customer service when greeting tenants and resolving any grievances

Utilized AutoCad software to create drafts for brochures and archivesPerformed Administrative duties