Anthony Benge Email & Phone Number

Bozeman, Mt, Us

Bozeman, Montana, United States

Jupiter Island, Fl

• Distinguished Private Membership Club• Responsible for all Hotel Operations & Marina

Washington, Dc

• Pre-Opening & Opening Team• Responsible for Bell, Door, Front Desk, Concierge

Kapalua Bay, Hi

• Created training manual and policies & procedures for created position• Acted as Liason for 177 Fractional Owners, VOA Board of Directors, and Hotel Management • Conducted competitive analysis for potential revenue for new whole ownership project• Defined process’ for fractional rental management whilst abiding to governing documents• Worked closely with director of revenue to assist in reaching hotel revenue goals

Kapalua Bay, Hi

• Forbes 5 Star ultra-luxury resort• Instituted productivity measures and labor controls for unionized team• Developed processes for inventory, ordering procedures, and cost controls• Increased Employee Engagement Survey score to highest in the Resort

Beverly Wilshire, Ca

• Managed over 200 employees in a strong multi-union environment.• Employee Evaluation Survey score improved by 4% on average from 2014 to 2015. Lowest 3 scores improved by 10% average.• LQA Housekeeping overall average increased by 1.64% 2014 to 2015.• Forbes Housekeeping overall average service score increased by 4.8% 2014 to 2015. Cleanliness and Condition increased by 11.1%.• Medallia Hotel Overall Score increased 3.5%. Staff & Service Score increased 2.6%. Hotel Condition increased 1.5%. Guest Room increased 2.7%.• Total Housekeeping Glitches decreased by 21.45%. Top 5 Housekeeping Glitches from 2014 decreased by 26.11% in 2015.

Beverly Wilshire, Ca

• Managed over 60 employees in a strong multi-union environment.• Managed function arrivals, departures utilizing a garage with over 500 car capacity and adding overflow parking options.• Employee Evaluation Survey score improved, year on year, from 75% to 87.5% over 3 years.• LQA Arrival and Departure score improved from 87.6% to 94%, from 2013 to 2014. Previously the Richey score in 2012 was below 80%.• Increased Garage profitability from 20% in 2012, year on year, to over 27%. Far surpassing budget each year. Damage Claims were reduced by 90% over 3 years.• Managed/Organized transition to a new Valet Contracting company including training and managing the contract staff to meet Four Seasons standards.• Researched/Implemented for switch-over to HotSOS. Lead Project Manager for research and implementation of AVPM system. Executed switch-over to Workday MyHR system. Added personal devices for all bell and valet staff. Added Lockbox safety system to the garage. Added 6 Electric Car Charging stations (Tesla and Universal).

Beverly Wilshire, Ca

Westlake Village, Ca

Jackson Hole, Wy