Implementation/Conversion/Licensing Analyst
Current• Oversee the financial (credit and debit) distribution networks and migrated 520+ clients to the new platform• Leveraged customer relationships/rapport and influence to save the company $20K in costs; negotiation skills • Coordinate the completion of post-conversion maintenance, error resolution, system changes, and balancing • Manage 8+ vendors via weekly touchpoints and maintain a variety of projects in parallel; project management • Create and manage projects including the scope of work , requirements, risks, schedules, and lead times• Point of Contact for all Network/Client issues with the ability to understand and empathize with the clients• Develop creative strategies and solutions by understanding the customer business and operational needs• Decreased client complaints by delivering high-impact external and internal communications; rapport building • Support document and content management for data found outside of internal databases; data management • Communicate project progress to management, coordinate meetings and respond to time-sensitive accounts • Generate data maps, make transaction workflows, and validate data to ensure conversions proceed correctly • Organized 3 Team Events (Cooking Contest, Holiday Parties, etc.) to enhance the employee experience
