Anthony Brackin Email & Phone Number

San Diego

Supported 2000+ users/clients from 20 different clinic sites through phone call or in person. Deployed computers/laptops from different clinic sites.Resolved incident/service request inquires regarding computers, phone connectivity, EMR software and hardware daily.Troubleshoot EMR Nextgen permission and Nextgen user preferences.Escalated incidents to proper technical channels when necessary and followed up with user in a timely manner.Answered phone calls, greetings clients, and resolved issues/service request.Troubleshoot Parallels connection and Terminal Servers.Managed users/clients accounts in active directory using GUI interface and AD Manager.Installed, repaired, maintained, and upgraded Windows desktop and laptops.Managed The integration of Nextgen and vital machine communication maintain and update content on the Sharepoint site Created change plan for upcoming technology implementation.Managed numerous problems using ITIL standard and followed up with users when problem is resolved.Created multiple job aids for non-technical users/client.

Responsible for repairing and operating a variety of computer equipment/systems, including Dell, Compaq, Sony, and HP. Other tasks include installing hardware/software, tracking hardware assets and managing repair and warranty program. Additional assignment included setting up user accounts, troubleshooting networks and removal of viruses. Monitored the progress and scheduled accomplishment of job orders, work requests, and coordinated liaison between the other maintenance personnel and customer to resolve problems, clarify requirements, and to facilitate the timely completion of maintenance and repair projects.

Set up business networks, Solved software issues and repaired hardware issues.

Installed, configured and upgraded operating systems and software. Assigned to troubleshooting and solving hardware and software problems, and instructing users on new or upgraded computer applications and hardware. Applied initiative and independent judgment within guidelines and procedures and organized own work, set priorities and met critical time deadlines. Communicated effectively with co-workers, and superiors, the general public, and other sufficient to exchange or convey information. System involvement includes Dell, Compaq, Sony, HP, and Apple.

San Diego

Set up business networks, Solved software issues and repaired hardware issues.

Bs In Computer Science, Computer Science

Education record

Bachelors Degree, Computer Science