Anthony Brown Email & Phone Number

West Des Moines, Iowa, United States

West Des Moines, Iowa

West Des Moines, Iowa

Resolved user errors in coordination with internal and external system experts as an additional responsibility, communicated solutions verbally and/or in writing within 72 hours.Redesigned, deployed, updated, and maintained department website to be in compliance with established security standards.Created and maintained Card Services Security Department SharePoint site that included calendar of personnel on duty in the event of problems.Researched system errors and partnered with other Wells Fargo technical departments to find the best solution in the quickest amount of time. Granted remote access to user through RSACreated Security Groups in Active DirectoryCreated LAN User Id'sSet up and configured company related applicationsEnsured strict adherence to company information security procedures and guidelinesPerformed remote install and upgrades by using group polices and/or remote connecting to users

Ensured strict adherence to company policies and procedural guidelines, coached to improve performance or took disciplinary actions as necessary. Performed quality checks using Witness monitoring system to identify areas of improvement and implement measures to improve performance levels and meet objectives.Conducted interviews for hiring customer service representatives and internal team member promotions using behavioral interview model. Provided second level customer service to Wells Fargo Home Equity customers that included researching account errors, handling compliments and/or complaints about team members, and general questions.Reviewed and evaluated team member performance on a monthly, mid-year and annual basis.Redesigned, deployed, and maintained department recognition program that valued employees, increased morale, motivated peak performance and improved employee retention.Guided 4 team members to higher roles within department.Organized monthly team building events to promote the importance of working as a team and serve as forum for team members to ask questions and voice concerns, resulting in peak performance and quality service.

Answer advanced customer service callsQA of customer service team member callsResearched advanced issues

Associate Of Applied Science, Computer Networking

Aas, Hotel Management