Anthony B. Jones Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

The Tech Transformation Academy is a highly competitive full-time program that trains students in IT fundamentals, networking, and security best practices. The program focuses on network security, network configuration, incident response, security operations, and risk management. We also complete virtual labs covering the following concepts and tools:Basics of ComputingIT InfrastructureSoftware DevelopmentRouter configurationNetwork Monitoring Network ConfigurationGap AnalysisActive DirectoryPassword Management Password HashingEncryption MethodsGroup Policy Change ManagementIncident Response DetectionFirewall Management (Pfsense) ISO-27001NIST 800-53 FrameWork (Identify, Protect, Detect, Respond, Recover)MITR ATT&CKWireshark Port ScanningVirtualizationKali LinuxPowershellWindows OSLinux OS

Atlanta, Georgia, United States

Looped.io is a subscription-based discord community teaching members how to buy and sell in-demand products. During my time with Looped.io, I touched on several aspects of the business including customer support, payroll, user onboarding, and offboarding as well as social media management. Some of my notable accomplishments include:Provided top-notch customer service by responding to support inquiries via tickets, phone calls, and emails with a 90% satisfactory rating.Managed over 400 account integrations across Discord, LaunchPass, and Stripe, streamlining the user experience and ensuring seamless access for members. This system also increased user retention by 30% resulting in an increase in profitability month over month. Addressed and resolved billing and payment issues, including handling disputes and identifying fraudulent transactions, to maintain financial integrity and customer trust. In doing so, this kept the business's chargeback percentage under 5%.Monitored community activity to enforce terms and conditions, removing non-compliant members, addressing security concerns by eliminating hacked accounts, and managing bot activity.Delivered technical support to users, guiding them through troubleshooting and resolving integration issues, contributing to overall community satisfaction.Utilized Discord's built-in role-based access control system to set user permissions and maintain a satisfactory community security posture.Built and led a thriving online community of over 400 members, connecting buyers and sellers to facilitate transactions, foster trust, and drive revenue growth.

Tucker, Georgia, United States

What's the Move LLC is a full-service moving company focused on delivering quality 5-star service to the Metro Atlanta Area and Beyond. Starting during the height of the pandemic, I have been able to build a strong network of contractors and clients completing over 300 jobs in the Metro Atlanta Area. Some of responsibilities and notable accomplishments from What's the Move include: Maintain a 100% five-star rating across all online platforms including Thumbtack, Angi's List, and YelpCoordinate contractors and clients to ensure timely operations on the day of moves Oversee daily business operations, including incident response, system management, and process optimizationAutomate payroll processes with Python scripting, enhancing efficiency by 50% and reducing administrative overheadCultivate a strong network of clients and partners, leveraging technical solutions to address business challenges and drive profitability

Atlanta, Georgia, United States

Work in conjunction with the Intergovernmental Affairs team to draft policy strategy for Mayor Keisha Lance Bottoms Attend City Council committee meetings in order to accurately advise Mayor BottomsCreate Social Media Content for the City of Atlanta social media AccountsAssist the Communications Department in daily functions including social media captions, on-site event photography/videography and content creation

Atlanta, Georgia, United States

Conduct Policy Research for the 2019 Georgia Session Minority Whip Leader Bobby Trammell and House and Senate Bills Track house and senate bills that would be detrimental to the livelihood of Georgia Democratic citizens Attend Local and State governmental Committee meetings and gather information to provide accurate recommendations to state on appropriate bill action Draft One-Pagers for Minority Whip Leader Bobby Trammell to read on policy areas related to prominent legislation

Certificate Of Completion, Cybersecurity

Completing a fully immersive 9-month program focused on network security, network configuration, incident response, security operations.

Bachelor Of Arts - Ba, Political Science And Government

Activities and Societies: Student Government Association, 1913 Society, Caribbean Student Association, New Student Orientation, Greatest.