Facilitate class room training and instruction for all organizational new hires. Provide critical directives and initiatives for customer service, sanitation, safe food handling and critical thinking. Provide annual updates for training curriculum to enhance orientation program. Mentor new instructors and provide training techniques that will help training success. Conduct surveys and solicit feedback from trainees to provide avenues for communication and strengthen relationships. Instill organizational P.R.I.D.E values that coincide with the vision and mission of Brookfield Zoo.

Oversee management of Brookfield Zoo's East Mall food service operations that produce $3.5 million in annual revenue. The East mall consist of the largest restaurant in the zoo that seats 250 guest, seasonal nine head beer garden, open area food grill and deck, Chicago style popcorn tent, soft serve ice cream snack stand, Dip & Dot kiosk, open area charcoal grill, eight mobile cart locations and several venue hawkers. Employ, train and retain 150 seasonal staff, 15 supervisors, 1 assistant manager and 1 assistant general manager. Full financial accountability, annual budget and forecasting as well as profit and loss reporting and analysis. Develop and implement programs to increase product quality, customer service and positive flow through. Ensure compliance of HACCP, OSHA and all organizational programs to maintain AZA accreditation. Create standard operating procedures for all restaurant workstations and equipment to minimize safety claims and increase productivity. Partner with external vendors and internal purchasers to bring high quality products that will enhance menu selection and drive sales. Manage special food service projects including seasonal venues, corporate functions, new exhibit openings and new location openings.

Multi Unit Manager - Pizza Hut, Starbucks, Bakery, Deli, Grab N GoManage daily operations, labor, food and operating expenses.Train and develop hourly staff for all locations and certify.Provide leadership to ensure all organizational policies and procedures are followed.Direct delivery of all food products to the guest ensuring quality standards are met.Manage and oversee reporting staff including interviewing, selection, training and orientation.Conduct daily, weekly and monthly merchandising.Support community good will and brand recognition by participating in special events.Assist asset protection by conducting unannounced inventories and spot counts.

Managed all aspects of new unit opening in the Belvidere Oasis.Scheduled community open house and implemented application intake process. Interviewed all hourly staff, baristas and supervisors.Conducted orientations, new hire paperwork and customer service training of all employees.Certified baristas and food handlers per organization guidelines.Ordered all supplies, small wares, equipment, uniforms and training aides for unit.Worked with construction company and builders to have 100% punch list compliance.Contacted media, community leaders and local authorities for opening day celebration.Managed daily operations and trained Lead supervisor for unit transition and chain of custody.Trained all supervisors on projecting production needs and commissary ordering. Implemented annual production build to guide for future success.Developed open and closing procedures for all new Oasis locations.Constructed standardized floor plan for future Oasis locations.