Anthony Burns Email & Phone Number

Zephyrhills, Fl, Us

Tampa, Florida, United States

- Use tools like SolarWinds to monitor network performance, troubleshoot connectivity issues, and ensure efficient data flow across systems.- Troubleshoot and resolve issues with PACS and RIS software (Ambra, OmegaAI, MedQ), ensuring seamless operation for healthcare providers.- End-User Support: Provide front-line support to healthcare staff and IT teams, offering timely solutions for application and network-related issues.- Monitor and optimize the performance of both healthcare applications and network infrastructure, proactively addressing potential issues to minimize downtime.- Ensure compliance with healthcare regulations (HIPAA, GDPR), and implement network security protocols to protect sensitive patient data.- Follow SOPs for incident response, escalate issues when necessary, and coordinate with vendors and internal teams to resolve outages and disruptions quickly.- Work closely with cross-functional teams to troubleshoot, identify root causes of technical issues, and implement long-term solutions.- Maintain detailed logs of support requests, troubleshooting steps, and resolutions, contributing to knowledge bases for future reference.- Work with third-party vendors to resolve hardware, software, or network issues, ensuring continuous healthcare operations

Tampa, Florida, United States

• Monitored and analyzed network traffic and performance metrics, using tools such as SolarWinds to detect and address potential issues before they impacted operations.• Provided technical support and guidance to end-users, addressing connectivity issues and resolving network-related queries efficiently.• Managed and maintained detailed logs of network incidents, actions taken, and resolution steps to support continuous improvement and compliance with service level agreements (SLAs).• Coordinated with internal teams and external vendors to manage and resolve network outages and disruptions, minimizing downtime and impact on business operations.• Engaged in continuous learning and professional development to stay current with emerging technologies and best practices in network operations.• Implemented and followed standard operating procedures (SOPs) for incident response, troubleshooting, and escalation, ensuring consistent and effective problem resolution.

Computer Systems And Information Technology, Information Technology

Associate Of Arts - Aa