Anthony Bykov Email & Phone Number

Frankfurt, Hesse, Germany

Moscow, Russia

- Diagnose and troubleshoot wireless, security, VoIP, IPTV and other various network-related issues.- Cooperation with third parties such as partners and customers regarding technical issues and customer service inquiries.- Completion and analysis of various test plans, such as CWMP TR-069 Interoperability Testing.- Collaborate with R&D team members to fix bugs, misconfigurations, and complex networking issues of our devices.- Read and analyze network packets using Wireshark.- Use of CLI (SecureCRT, iTerm) for troubleshooting and debugging.- Test network performance using Ixia IxChariot/iPerf software.- Analyze wireless network environment via inSSIDer software.- Profound knowledge of Linux terminal commands.- Work on-site in customer's labs (Rostelecom, MTS) including abroad in Turkey (Türk Telekom), and in Germany (Deutsche Telekom).

Moscow, Russia

Key Qualifications & Responsibilities:- Processing of applications related to the work of Internet and IPTV services from B2C customers.- Coordination with Level 1 technical support specialists to take over calls outside their level of support.- Taking measures to restore network performance in case of failures or failure of network equipment.- Escalation of support desk tickets to Level 3 in the most crucial circumstances.- Basic control and setup of enterprise network access switches (D-Link, Huawei, Cisco).- Assistance in setting up client's equipment, including remote control through AnyDesk/TeamViewer software.- Installation and use of virtual machines using VMware Workstation/Fusion sofware to expand PC functionality for remote work.- Collection of information on various client's devices and assistance in setting it up.- Providing clients and new employees with advice on the fundamentals of network communication, services and protocols (TCP/IP, DHCP, DNS, UPnP, QoS, etc.).- Sell of small network equipment (home routers, STB, PLC, etc.) to customers through the CRM system.- Collection and sharing of technical information with use of Microsoft Office program suite (Outlook, Word, Excel, PowerPoint, Visio).

Vladimir, Russia

Installation, maintenance, and operation of professional audio, video, and lighting stage equipment.

Vladimir, Russia

- Installaion, maintenance, and operation of professional audio, video, and lighting stage equipment.- Handled a physically demanding workload, including heavy lifting, climbing ladders/poles/stage, and working in all weather conditions.- Non-standart work time (depended on the task): night shifts, 24-hour shifts etc.- Examples of equipment I worked with: • Audio Mixers: Yamaha MG06X, Yamaha MG12XU, Yamaha 01V96V2, Behringer X Air XR18 • Mics: Sennheiser EW 100, Sennheiser EW 112P G4, Shure BLX, Shure SM58 • Amps: Marshall JVM410C, Marshall DSL100HR, Fender Champion 100, Ampeg BA-112v2 • LED-screen panels • Video cameras • Various lightning units using Sunlight DMX software • Power supplies, power line diagnostic tools, and electric cable management

Vladimir, Russia

eBay customer support for English speaking clients