Anthony Cafarella Email & Phone Number

Austin, Texas, United States

Kasasa is the innovative leader in branded, community-powered banking products proven to drive profit and growth for community financial institutions. With nearly 900 clients, Kasasa is helping community institutions thrive even as the industry landscape presents new challenges and competitors. The Kasasa® suite provides a comprehensive strategy that.

Albany, New York Metropolitan Area

• Attracts, Develops and Retains Talent
• Creates a Sales Environment
• Remotely Manages a High Performing Region
• Coaches and Develops to Drive Results through a Process
• Diagnoses and Analyzes Data to Identify Performance Gaps
• Excellent Written and Verbal Communication

Boston, Massachusetts, United States

Albany, New York Area

• Consumer Sales Manager Albany, NY Area-New Hampshire-Vermont; Responsible for the markets' sales development, sales coaching, and the management of key sales initiatives and production. The manager is responsible for.
• Monitor and drive sales performance across the market through effective coaching and translation of production reporting
• Drive key sales activities and creates best practices within the market to meet production goals
• Create market wide sales events and the roll-out of quarterly/monthly campaigns and/or new products
• Assumes Retail Director responsibilities in the absence of the Retail Director
• Provide feedback at all times on Regional Manager performance and drives sales accountability with regional team

Phoenix, Arizona Area

Looking for a role in senior management, or as a high-level individual contributor, in the financial services industry or in a company that is looking for a committed leader with an entrepreneurial spirit. I focus on driving sustainable ethical performance in the Sales, Client Relations, Risk Management & Operations functions. I’m an operational strategist.

Scottsdale-Phoenix AZ

• Directed-strategized revenue/sales execution for 30 Financial Centers (Branches) with 200 Associates and $3 billion in total deposits. Conducted hands-on reviews/observations to develop strategy on how Branch Managers.
• Created a culture of customer service excellence for clients in the market improving client care experience scores within 30 days from 72.6% to 79.3% (Above target). At 60-day point, Client Experience improved to.
• Improved appointments per banker from 1.3 to 4.6 per banker, with revenue for the market exceeding plan by 120%, after Managers-Bankers were trained to leverage Salesforce to create appointment-based culture within the.
• Improved daily ‘direct sits’ per Customer Service Representative from 1.8 to 4.3, resulting in a 15% increase in revenue.
• Developed Leadership Development program for all Associate levels in 2015. 75% of program participants were promoted into new corporate roles.
• Improved Mobile Banking quality activations by 150% year-over-year and reduced basic banking transactions 6% under target, best in Southwest Division, after better leveraging customer usage of basic banking technologies.

Chandler-Gilbert AZ

• Implemented strategy of balanced performance in Associate development, revenue generation, client experience, and risk control within 16 branches for 120 Associates in the Chandler-Gilbert-Phoenix AZ market, with $1.8.
• Reduced Associate turnover to less than 10% by creating a coach/mentor culture within the market to develop Associates.
• Audit results for account opening defects improved from a 25% defect rate to a 5% rate for the entire region after developing and implementing a sustainable action plan to create region-wide understanding, consistency.
• Leveraged cross-sell system to improve present rate from 52% to 90% present rate and accept rate from 2% to 24%. Cross-sell revenue improved from 90% to 135%, total market revenue improved from 105% to 137%.

Phoenix-Chandler, AZ New Bedford-Fall River MA

• Created a culture of balanced performance within Financial Center operations through specific action planning, leveraging root cause analysis, and SMART method application to improve overall market variability in.
• Customer acquisition over 60 days improved from 85% to target for the year to 118% to goal, #1 in AZ.
• Improved client experience scores from 66% to 78%, Top 10 nationally by mentoring Financial Center Managers regarding client interactions with their Bankers.
• Created a new account inspection process for Managers to leverage, and to verify Bankers were opening accounts correctly. Improved market defect rate from 26% to less than 5%. VICE PRESIDENT - CONSUMER MARKET MANAGER.
• Market exceeded revenue plan by over 50% by year end. Top Market in country.

Manchester, NH

Managed 3 top performing bank branches/business centers in the Manchester, NH market National Pinnacle Award winner all three locations. As a business specialist, grew business deposits in 10 months from $1 to $1.8 million and business lending from $1.3 to $2.3 million. ACCOMPLISHMENTS:THREE YEARS PINNACLE AWARD WINNER FINANCIAL CENTER MANAGERONE YEAR.