Anthony Camera Email and Phone Number

• Owned Accounting Unit that covered all Active Directory, UNIX and mainframe service accounts and AD Groups for access while maintaining enterprise security standards, as well as performing administrative tasks for same including administration of any enterprise remediation projects.• Owned all Active Directory Groups for WFAM LOB and was responsible for administrating membership including approvals and maintaining enterprise security standards.• Owner and application administrator within user portal to Azure Cloud applications.• Tasked with decommissioning of applications within the WFAM LOB and working with various teams to ensure tasks are completed correctly within security requirements time frame.• Created ServiceNow MyIT Catalog Request queue and maintained same for 2 separate LOBs and any additional teams requesting assistance. Versed with ServiceNow CHG / SCTASK / MyIT tickets along with updating various types of documentation to ensure policies and standards are followed.• Fluent in ServiceNow Knowledge Base (KB) articles including publishing procedures, sharing and maintaining KB.• Well versed in Agile methodologies, setting up JIRA (Kanban) site and protocols to act as ticketing system for incoming work with development team stories, tracking and used for metrics.• Supporting users using the Enterprise Pipeline (EPL) for transferring stored procedure from a GitHub repository to Jenkins > Artifactory > UCD > DDA.• Worked as analyst for 80+ applications for troubleshooting of WF systems, including AutoSys jobs using NDM/DTS file delivery methods to venders, applications, and NAS locations.• Performed AutoSys job scheduling, profile updates and JIL extracts and uploads in lower environments. • Worked with vendors, BSCs and internal security protocol managers for incoming and outgoing files to maintain WF security protocols. • Set up initial Confluence documentation protocols for LOB.• Administrated MS SharePoint for team documentation control.

Provided service desk support for the Wholesale and International Division of WF management and engineers, providing all on boarding, off boarding, access for Window and UNIX provisioning, remote access, and task specific application access. Provided 1st and 2nd tier support of an Active Directory OU.• Service coordinator using Remedy to effect changes to Windows and UNIX servers by processing requests from users, engaging and coordinating with OSE teams.• Developed a set of metrics to track all work done by the service desk, based on data extracted from Remedy using Oracle Discover. These metrics also tracked efficiency per team member, workload and tracked trends in work history. Every aspect of the performance of the Service Desk was graphed and analyzed.• Ran the first ever certification UNIX (BoKS) servers accounts for Boston location tracking managerial certification of over 1000 accounts as primary point of contact.• Assisted in the creation of SOP procedures for documentation for Service Desk service catalog including full click by click documentation where needed. This also included redesigning and refining of the processes including the spreadsheet forms used by managers or requestors. Process improvements included adding intelligence to forms to adjust the forms by data on the fly.• Worked as lead on creating processes for new services being brought into Service Desk, including working with outgoing teams to create a warm handoff on processes. This also included a project of onboard HPSA health certificate process which was to include the remediation of 2400+ servers.

Served in a Tier 1/ Tier 2 support role, providing administration, problem determination, root cause analysis and troubleshooting support for 250+ users in a predominately thin client environment. • Provided help-desk support for UNIX, Windows, and Citrix XenApp • Updated and maintained the Citrix software, a Microsoft suite of products, as well as servers, thin clients, and peripherals. • Supported Microsoft Active Directory, including adding/deleting users and groups and modifying security rights.• This also included diagnosing user locks and either freeing or resetting sessions within Citrix and TCL /UNIX. • Assisted in a full VOIP installation across the company. • Performed education webinars for initial and continuing education for users existing and new systems. • Helped maintain company website and worked as graphic designer for web site in coordination with web designer.• Provided technical support and troubleshooting for the Microsoft IIS 5.0 server.• Changes were performed and tracked with in-house ticketing systems.

• Worked as production graphic artist developing traditional print jobs from multi-part business forms to magazines to complete corporate identities. Worked directly with clients in achieving results based upon requirements for print and web-based publishing. • Lead artist for creation of all logos, artwork, scanning and photo-retouching projects. • Managed the creation of all in-house print projects. • Managed the daily distribution of work tickets to fellow department employees and at a later date implemented a restructured workflow of the department to increase efficiency and reduce errors. • Developed a website for the company. In addition to these duties listed above I was in charge of all hardware and software technical support for both PC-based and Macintosh systems. • Duties then became split between working as graphic designer/publisher and Director for all technical aspects of Electronic Systems Division. Designed, developed and implemented ERP integration software, for national and local clientele that included the U.S. Department of Defense, government contractors as well as private industry. • These duties also included all pricing, markup, budgeting, correspondence, vendor buys and project tracking. Provided programming, technical support, help desk support for ERP integration software. • Managed projects using email based software and integrated databases for electronic work-flow on Microsoft based and UNIX OS based systems. • Integrated with third party security software for encryption and decryption of files for secure exchange of information and real-time information collection and registration • Planned project budgets, including cost and profit centers while preventing scope creep. • Hired, scheduled and managed consultants. • Designed and developed systems that met requirements and met budgetary constraints. • Set up and maintained a system that archived all work files.