Anthony Case Email & Phone Number

Washington, Dc, Us

Senior engineer responsible for the implementation of custom software at client sites and on the client’s network, as well as the in-person training of a global fleet of offices on the use and implementation of said software. This client-facing role required technical expertise and strong written and interpersonal communication with an established ability to enter and de-escalate volatile situations. Familiar Technologies:• Active Directory and LDAP• SSO• Microsoft Windows Servers 2012-2018• Multiple VPN clients• Multiple remote access tools• Axis network cameras and other network video devices• Composite and digital A/V routing• Symetrix DSPs• AV installation, setup, and testing• Medical Simulation center design/troubleshooting• Medical manikin/simulator interfacing

Network engineer with responsibilities including preventative maintenance, troubleshooting, and administration of backup solutions for client and in-house networks.Familiar Technologies:• Microsoft Windows Servers 2000, 2003, 2008, 2012• Microsoft Exchange 2003, 2007, 2010• Microsoft Active Directory • Microsoft Productivity Suite / Office 365• Setup and Deployment of Group Policy Objects • Backup Technologies – Storage Craft and ChartTec• Symantec Products – Endpoint Protection and BackupExec• Virtualization Technologies – VM Ware and Virtual Box• LAN and WAN IP Setup and Management• Connectwise PSA – Management and Troubleshooting• Kaseya – Setup and Daily Administration• LogMeIn, Citrix, TeamViewer• BES and BIS

Mobile support technician who performed: server maintenance, LAN wiring, desktop/help desk support, virus/malware cleanup, new computer setup, BES maintenance, and general system repair. Duties also included in-house network support.

Lead technician adept at the installation and troubleshooting of interfaces between proprietary software and various PMS/EMR systems. Performed extraction, parsing, and uploading of Health, Allergy, Medication, and Schedule information in data formats including: Delimited, HL7, and XML. Handled a multitude of help desk issues including PDA troubleshooting, vendor/partner support, pharmacy database maintenance, new user enrollment, and password resets.

Directed a team of technicians in repair and maintenance of Point-of-Sale hardware and software. Traveled on site for troubleshooting, repair, new installations, and setting up of networks. Created menu databases, drew floor plans, and trained clients on use of the system. Tested and/or adopted new hardware and software solutions as they became available.