As a Workplace Technology Intern/Associate Producer at Okta, I supported virtual and hybrid production workflows, optimized AV operations, and enhanced meeting experiences for company-wide events. Key responsibilities and accomplishments include: • Built and managed a production studio in the Oktatorium, integrating PTZ cameras, Q-Sys Core, NeatBar, and Logitech AV systems, resulting in improved hybrid event production capabilities. • Automated live production workflows by creating camera macros and video switcher cuts using StreamDeck, reducing manual intervention and increasing production efficiency by 20%. • Troubleshot and provisioned AV hardware, including encoders/decoders and signal flow systems, to minimize downtime and ensure seamless meeting experiences. • Produced and edited video content for company-wide events, such as Okta All Hands, using iMovie and managed uploads to OktaTV, improving internal content accessibility. • Generated metrics and reports from Zoom (attendee, survey, and Q&A data) to measure engagement and optimize future event planning. • Assisted in the run of show execution for both in-person and virtual events, managing presentations, speaker transitions, and media playback to ensure adherence to timelines. • Set up and optimized training spaces for Oktane events, streamlining event-readiness and system performance. • Earned certifications, including Extron AV Associate, Jamf 100, and AWS Cloud Practitioner, expanding technical expertise in AV and cloud technologies. • Configured AWS EC2 instances, S3 buckets, VPCs, and IAM roles to support cloud-based workflows.

As a participant in the Year Up program, I completed rigorous professional and technical training focused on IT, workplace technology, and business operations. Through hands-on learning and real-world application, I developed skills essential for success in technical environments. Key highlights include: • Completed 6 months of intensive coursework in IT fundamentals, including hardware/software troubleshooting, networking basics, and workplace communication. • Gained technical expertise in managing IT tools and systems, including Zoom Rooms, AV equipment setup, and troubleshooting complex technology environments. • Achieved proficiency in key software platforms, including Microsoft Office Suite, and collaboration tools for team-based projects. • Developed soft skills in professional communication, time management, and stakeholder engagement through weekly projects and presentations. • Earned Relevant Certifications, such as Google Coursera IT Support Professional Certificate. • Participated in a professional internship, applying learned skills to a workplace environment to support IT operations, troubleshoot systems, and contribute to team success.By successfully completing the Year Up program, I demonstrated a strong commitment to professional development, gaining the technical and business skills necessary to excel in fast-paced corporate environments.

As a Cabin Crew member at United Airlines, I was responsible for delivering exceptional in-flight service and ensuring passenger safety while maintaining the highest standards of customer experience. Key responsibilities and achievements include: • Served thousands of passengers on domestic and international flights, providing professional and patient service to individuals from diverse cultural and linguistic backgrounds. • Ensured compliance with safety protocols and corporate policies, maintaining a 100% safety record through rigorous adherence to FAA regulations and emergency procedures. • Delivered personalized service by assisting with seat assignments, special accommodations, luggage handling, and addressing personal requests, contributing to a stress-free travel experience. • Promoted customer satisfaction by addressing passenger concerns promptly and professionally, resulting in consistent positive feedback and improved onboard experiences. • Collaborated effectively with diverse crew teams to ensure seamless flight operations, from pre-flight briefings to post-landing processes.Through a strong commitment to safety, professionalism, and customer care, I contributed to delivering a reliable and enjoyable travel experience for passengers while upholding United Airlines’ global standards for excellence.

As a Transportation Security Officer, I ensured the safety and security of travelers, employees, and property while upholding TSA's standards for operational efficiency and professionalism. Key responsibilities and accomplishments include: • Served thousands of individuals weekly, ensuring a safe and secure environment through thorough security screening procedures and vigilant monitoring. • Monitored and managed closed-circuit television systems (CCTV) and alarm systems, verifying identification and badges to prevent unauthorized access. • Led the development of tactical response plans to guide TSA responses to security incidents, natural disasters, and other contingencies, enhancing preparedness and incident management. • Identified and reported security breaches, safety concerns, and unusual activity, contributing to the protection of personnel and property. • Maintained a 100% compliance rate with security protocols and procedures, ensuring alignment with TSA operational standards and federal regulations. • Provided courteous and professional service, balancing security requirements with an efficient, positive experience for travelers.Through attention to detail, situational awareness, and leadership in incident response planning, I contributed to the safeguarding of critical infrastructure and the traveling public.