•⁠ ⁠Manage daily operations of upscale lounge, delivering exceptional customer experiences and achieving business goals.•⁠ ⁠Lead cross-functional team of 20+ staff, fostering excellence and customer-centricity.•⁠ ⁠Develop strategic plans to optimize beverage programs, menus and events, driving revenue growth and customer satisfaction.•⁠ ⁠Collaborate with chefs, mixologists and entertainment teams to create unique experiences.•⁠ ⁠Maintain high quality, safety and hygiene standards, complying with UAE regulations.•⁠ ⁠Drive revenue growth through innovative marketing campaigns and events.•⁠ ⁠Maintain high customer satisfaction ratings (4.8-star TripAdvisor and Google reviews).•⁠ ⁠Improve operational efficiency, reducing labor costs through effective scheduling.•⁠ ⁠Foster strong relationships with local suppliers, partners and Dubai Tourism Board.Achievements•⁠ ⁠Consistently exceeded revenue targets, achieving 15% month-over-month growth.•⁠ ⁠Improved customer satisfaction ratings by 10%.•⁠ ⁠Reduced labor costs by 8% through effective scheduling.•⁠ ⁠Increased TripAdvisor and Google review ratings by 0.5 stars.•⁠ ⁠Successfully launched new beverage programs and menus, driving 12% revenue increase.•⁠ ⁠Developed and executed large-scale events

- Managed 3 brewpubs, 4 retail stores and growler stations, delivering exceptional customer experiences.- Led 50+ staff, fostering excellence, customer-centricity and collaborative culture.- Developed and executed plans driving 30% YoY revenue growth through marketing campaigns and operational efficiencies.- Expanded retail presence by 30% through strategic partnerships and location development.- Managed budgets, forecasts and P&L statements for multiple locations, ensuring profitability.- Implemented inventory management systems, reducing waste by 12%.- Improved customer satisfaction ratings by 18% through service excellence initiatives.- Achieved consistent 4.5-star reviews on TripAdvisor, Zomato and Google.*Key Skills- Strategic planning and execution- Financial management and analysis- Marketing and promotion- Staff management and development- Customer service excellence

•⁠ ⁠Managed 2 brewpubs in India, delivering exceptional customer experiences and achieving business goals.•⁠ ⁠Led cross-functional teams of 100+ staff, fostering excellence, customer-centricity and collaborative culture.•⁠ ⁠Developed and implemented strategic plans driving revenue growth, expanding customer base and enhancing brand presence.•⁠ ⁠Successfully launched BrewDog's first two pubs in India, achieving revenue targets and exceeding customer satisfaction expectations.•⁠ ⁠Managed budgets, forecasts and P&L statements for multiple locations, ensuring profitability.•⁠ ⁠Implemented effective inventory management systems, reducing waste by 15%.•⁠ ⁠Improved customer satisfaction ratings by 20% through service excellence initiatives.•⁠ ⁠Achieved consistent 4.5-star reviews on TripAdvisor, Zomato and Google across all locations.•⁠ ⁠Successfully pre-opened two additional pubs in India, meeting revenue targets and operational excellence standards.•⁠ ⁠Developed and executed pre-opening strategies, resulting in 30% increase in sales within first quarter.•⁠ ⁠Built strong relationships with local suppliers, partners and authorities.•⁠ ⁠Best International Brewpub in India Times Award (2022).•⁠ ⁠Featured in Conde Nast Traveller, "9 Restaurants in Mumbai to try" (2022).

•⁠ ⁠Spearheaded pre-opening preparations for 3 F&B outlets and banquet facilities.•⁠ ⁠Collaborated with the F&B team to develop menus, pricing strategies and operational procedures.•⁠ ⁠Recruited, trained and managed a team of 25+ F&B staff members.•⁠ ⁠Coordinated with suppliers and vendors to ensure timely delivery of equipment and supplies.•⁠ ⁠Implemented inventory management systems and cost control measures.•⁠ ⁠Managed daily operations of 3 F&B outlets, ensuring exceptional customer experiences and achieving business goals.•⁠ ⁠Supervised F&B staff, fostering a culture of excellence and customer-centricity.•⁠ ⁠Maintained high standards of quality, safety and hygiene.•⁠ ⁠Coordinated events, weddings and conferences in the banquet facilities.•⁠ ⁠Increased sales by 15% within the first quarter through effective marketing campaigns and promotions.•⁠ ⁠Improved customer satisfaction ratings by 20% through service excellence initiatives.•⁠ ⁠Achieved consistent 4.5-star reviews on TripAdvisor and Google.•⁠ ⁠Successfully hosted 50+ events, achieving 95% customer satisfaction rating.

•⁠ ⁠Managed bar operations, ensuring exceptional customer experiences and achieving sales targets.•⁠ ⁠Supervised bar staff, fostering excellence and customer-centricity.•⁠ ⁠Developed and implemented cocktail menus, pricing strategies and promotional campaigns.•⁠ ⁠Maintained high standards of quality, safety and hygiene.•⁠ ⁠Controlled inventory, managed suppliers and optimized costs.•⁠ ⁠Assisted in pre-opening preparations for 10 new outlets across India.•⁠ ⁠Trained and developed pre-opening teams, ensuring operational excellence.•⁠ ⁠Collaborated to develop and implement standard operating procedures.•⁠ ⁠Coordinated with suppliers and vendors for timely equipment and supply delivery.•⁠ ⁠Successfully pre-opened 10 outlets, achieving revenue targets and exceeding customer satisfaction.

•⁠ ⁠Managed the iconic Trader Vic's bar, birthplace of the 1944 Cocktail Mai Tai.•⁠ ⁠Led a team of bartenders, ensuring exceptional customer experiences and consistent drink quality.•⁠ ⁠Managed bar operations, inventory and cost control measures.•⁠ ⁠Developed and implemented classic Tiki cocktail menus and staff training.•⁠ ⁠Collaborated with chefs on pairing menus and promotions.•⁠ ⁠Maintained high standards of quality, safety and hygiene.•⁠ ⁠Served over 500,000 customers annually, preserving Trader Vic's legacy.•⁠ ⁠Increased sales through innovative cocktails and events.•⁠ ⁠Developed new Tiki-inspired recipes with industry experts.•⁠ ⁠Conducted workshops on classic Tiki cocktails.•⁠ ⁠Participated in Tiki culture and cocktail heritage events and festivals.•⁠ ⁠Contributed to preserving Trader Vic's and Mai Tai's history.