Anthony Coffey Email and Phone Number

As Support Manager, I managed a team of T1, T2 agents who support the installation and maintenance of company’s line of products that provide telemetry, analytics, and cashless solutions for the vending industry. Hired, trained, managed, and established Customer Service SLA's for team providing multiple levels of telephone, e-mail and web-based support. Developed and documented, and published support and service processes and policies for internal and external use. Including customer and agent statistics reported to executive staff.

Manage team of hardware installers and Field Technicians with critical customer-facing role for the leading Cloud-based technology company for the global vending industry. Subject matter expertise in Project Management, RMA process, Current Vending Machine Industry technology, Training & Documentation, leading cross-functional teams in deployment of product and service.

Senior Technical Manager with critical internal and external customer-facing role for the leading Cloud-based technology company for the global vending industry. Subject matter expertise in Project Management, RMA process, Current Vending Machine Industry technology, Training & Documentation, leading cross-functional teams in deployment of product and service.

Responsibilities in web-based training of new customers, as well as drafting training documentation. Web-based and e-mail support on software, hardware operations that directly impacted the success of our clients. Set up and coordinated internal IT communications using methods including phone conferences, e-mails, and web-based knowledge documentation. Support of wireless technology platform to customers, both locally and internationally.

At CSAA (California State Automobile Assoc.) Anthony supported the management of employee corporate and employee credit card expenses, current employee and retiree Medical, Vision, and Flex Spending accounts and assisted in the development of the ESC (Employee Service Center) internal knowledge base.

As an IT Analyst for CSAA's Information Technology Service Center Anthony supported CSAA employees and external customers on hardware and web based applications specific to the business processes of the company; sales X, Sales $ Service, payment tool and VPN.